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Can't receive calls
Posted: Sat Oct 03, 2009 7:58 pm
by johnnytheg
Hi all,
I am a new customer. I bought the Ooma Hub and set it up as per instructions. I chose to port my old number and so it gave me a temporary phone number, after I set up the phone, the message light is on even though i deleted the message set up greeting that was there. My other problem is that i am unable to receive call. Can anyone help?
Re: Can't receive calls
Posted: Sat Oct 03, 2009 8:01 pm
by Groundhound
Are you able to make outbound calls?
Re: Can't receive calls
Posted: Sat Oct 03, 2009 8:04 pm
by dtalwar
Just so we understand, how is the Hub connected? Is it Cable Modem/DSL -> Hub -> Router -> Computer(s) or is it Cable Modem/DSL -> Router -> Hub & Computer(s)? Also, could you confirm that Phone port of the Hub is connected to a phone and the Wall port is not connected to anything?
Re: Can't receive calls
Posted: Sat Oct 03, 2009 8:08 pm
by johnnytheg
Yes, I am able to make outbound calls, but i get a few stutter tones before the ooma chimes.
The connection is modem to Hub to wireless router to computer.
Re: Can't receive calls
Posted: Sat Oct 03, 2009 8:12 pm
by Groundhound
Pick up your phone connected to ooma and press the play button on the hub. What does it say on your phone's handset?
Re: Can't receive calls
Posted: Sat Oct 03, 2009 8:19 pm
by johnnytheg
If i pick up the phone and press the play button on the hub, it says that i have no messages.
Re: Can't receive calls
Posted: Sat Oct 03, 2009 8:23 pm
by Groundhound
Does the play button on the hub remain lit after you hang up?
Re: Can't receive calls
Posted: Sat Oct 03, 2009 8:31 pm
by johnnytheg
No, but the message envelope light does remain on.
Re: Can't receive calls
Posted: Sat Oct 03, 2009 8:33 pm
by Groundhound
Hold down the envelope light for 3 sec. and it will go off. You had do not disturb activated.
Re: Can't receive calls
Posted: Sat Oct 03, 2009 8:36 pm
by johnnytheg
Oh man, you are the best! That totally was the problem!!
Thanks so much for your help!
Long Live Ooma!