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Re: Problems calling VT (area code 802)

Posted: Wed Nov 11, 2009 3:21 pm
by Dante R
Looking into it Kip.

Re: Problems calling VT (area code 802)

Posted: Fri Nov 13, 2009 12:28 pm
by Dante R
Kip, looks like it should be fixed now. Please test and let me know your results.

Re: Problems calling VT (area code 802)

Posted: Mon Nov 16, 2009 7:03 am
by Brooklyner
Hi, yes it seems to be fixed finally. Many thanks! I tried it last night and this time everything worked as normal. :D

Thanks again for your help.

Re: Problems calling VT (area code 802)

Posted: Thu Dec 31, 2009 6:14 am
by farmington
For the last few days, I am having the problem described above when calling my in-law's number in VT. (Just got the Ooma for Xmas. Have not ever gotten through to them using Ooma, but my cell and landline do get through.) When I try to call my in-law's number in VT, either: 1) nothing happens at all (and the number does not ring in VT), or 2) there is a long wait -- 30 seconds -- ringing starts and then I get a busy signal. I am calling a number in Shoreham Telephone's service area in central Vermont.

Re: Problems calling VT (area code 802)

Posted: Thu Dec 31, 2009 7:57 am
by murphy
You will have to call customer support and give them the number that you can't call so they can investigate with their Vermont phone partner.

Re: Problems calling VT (area code 802)

Posted: Thu Dec 31, 2009 11:07 am
by Dante R
farmington wrote:For the last few days, I am having the problem described above when calling my in-law's number in VT. (Just got the Ooma for Xmas. Have not ever gotten through to them using Ooma, but my cell and landline do get through.) When I try to call my in-law's number in VT, either: 1) nothing happens at all (and the number does not ring in VT), or 2) there is a long wait -- 30 seconds -- ringing starts and then I get a busy signal. I am calling a number in Shoreham Telephone's service area in central Vermont.
Having same problem from my hub to that number.

I've opened a trouble ticket with our upstream carrier.

Re: Problems calling VT (area code 802)

Posted: Thu Dec 31, 2009 2:30 pm
by farmington
Thanks, Dante. I tried two other Vermont numbers today, in Middlebury and Cabot, and neither works. Its more than just Shoreham Telephone. Thanks again!

Re: Problems calling VT (area code 802)

Posted: Thu Dec 31, 2009 5:33 pm
by MCSFIP
Since at least 12/25 I have been unable to call my brother using my telo in the 802 area code. I hear the dialing and after a pause get a fast bsy signal. I can call him with my cell phone and he can call my telo Phone number. I know from call logs that I had been able to call him prior to that. I am calling from Palm Springs 760 area code to Wilmington VT.

Re: Problems calling VT (area code 802)

Posted: Sat Jan 02, 2010 7:35 am
by farmington
Dante R wrote:
farmington wrote:For the last few days, I am having the problem described above when calling my in-law's number in VT. (Just got the Ooma for Xmas. Have not ever gotten through to them using Ooma, but my cell and landline do get through.) When I try to call my in-law's number in VT, either: 1) nothing happens at all (and the number does not ring in VT), or 2) there is a long wait -- 30 seconds -- ringing starts and then I get a busy signal. I am calling a number in Shoreham Telephone's service area in central Vermont.
Having same problem from my hub to that number.

I've opened a trouble ticket with our upstream carrier.
I placed a call to my in-laws in VT this morning. Call went through. Great quality! Thanks, Dante and Ooma!

Re: Problems calling VT (area code 802)

Posted: Mon Jan 04, 2010 9:28 am
by MCSFIP
I was able to call brother in 802 area code Sunday as well