Amazon Review
Posted: Mon Dec 22, 2008 9:03 am
Can anyone from Ooma comment on this review I saw on Amazon.com. Is it true?
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In the terms and conditions for the ooma phone, it clearly states that you are limited to 3,000 minutes per month (which would be easy to go over with multiple family members using the same phone line):
"In addition you agree that any usage of more than 3,000 minutes per month will be deemed dispositive proof of Prohibited Use. In the event you engage in Prohibited Use, ooma reserves the right to terminate service without notice or, at ooma's sole discretion, to charge you at a rate specified on our Web site for calls that exceed the 3,000-minute per month limitation. This rate may be modified on our Web site from time to time."
See: [...]
However, everywhere else on the website says you get "unlimited" calls (without even an asterisk refering you to the terms and conditoins). To me this seems completely dishonest and misleading, to say nothing of false advertising.
Even in the ooma knowledge base where they explain "ooma Pricing Information" there is no mention of the 3,000 minute limit. "In order to make the ooma system affordable to as many customers as possible, we're now offering the ooma Hub for the one-time price of $249. This gets you unlimited US calling and bundled features with no monthly fees!" "Unlimited" is repeated everywhere on the website. Also, I cannot find anywhere on the website where they specifiy the fee you will be charged for going over 3,000 minutes. That's not really reassuring either.
ooma seems like an intriguing product. But it seems crazy to use a service, where you implicitly agree to pay a fee, even though you're told you get unlimited use, and then you don't even know what the fee is that you have been misled into agreeing to. Shame on ooma.
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Thanks.
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In the terms and conditions for the ooma phone, it clearly states that you are limited to 3,000 minutes per month (which would be easy to go over with multiple family members using the same phone line):
"In addition you agree that any usage of more than 3,000 minutes per month will be deemed dispositive proof of Prohibited Use. In the event you engage in Prohibited Use, ooma reserves the right to terminate service without notice or, at ooma's sole discretion, to charge you at a rate specified on our Web site for calls that exceed the 3,000-minute per month limitation. This rate may be modified on our Web site from time to time."
See: [...]
However, everywhere else on the website says you get "unlimited" calls (without even an asterisk refering you to the terms and conditoins). To me this seems completely dishonest and misleading, to say nothing of false advertising.
Even in the ooma knowledge base where they explain "ooma Pricing Information" there is no mention of the 3,000 minute limit. "In order to make the ooma system affordable to as many customers as possible, we're now offering the ooma Hub for the one-time price of $249. This gets you unlimited US calling and bundled features with no monthly fees!" "Unlimited" is repeated everywhere on the website. Also, I cannot find anywhere on the website where they specifiy the fee you will be charged for going over 3,000 minutes. That's not really reassuring either.
ooma seems like an intriguing product. But it seems crazy to use a service, where you implicitly agree to pay a fee, even though you're told you get unlimited use, and then you don't even know what the fee is that you have been misled into agreeing to. Shame on ooma.
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Thanks.