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Voicemail did not record

Posted: Fri Nov 06, 2009 7:51 am
by jtykal
Using ooma Hub. Incoming call on Nov 6 at 9:31am from (800)987-xxxx. I listened through call screening as a message was being left. However, no message was recorded. The call appears in the call log as a missed call. If I hadn't been screening calls, I never would have heard this message. Tried calling my Hub from my cell phone immediately after, and the message was recorded. Ooma Support - can you check logs on your end and give me a clue as to what happened here?

UPDATE: The voice mail message mysteriously appeared in my Inbox 4 DAYS LATER on November 10. The ooma virtual postman must have lost it behind the seat in his truck... ;)

Re: Voicemail did not record

Posted: Fri Nov 06, 2009 3:47 pm
by sves
This same thing just happened to me. Received a call at 6:41PM. Did not answer and screened the call though the Telo; I could hear the caller leave a message just fine. After they hung up, the Telo did not indicate a message waiting, and there is no message waiting for me in My Ooma.