Call Waiting problems: no ringback, no CID
Posted: Thu Nov 12, 2009 8:01 pm
I am a new user. I bought an Ooma Telo about two weeks ago, ported my number (the port completed two days ago), and even bought a Premier subscription. I'm having some trouble with Call Waiting.
When I'm on a call and someone else phones me, they hear nothing on their end. Just silence, no ringback of any kind. If they wait long enough (I'm not sure exactly how long, but definitely more than four rings), eventually they will hear a fast busy signal and will be disconnected. Their call does not go to voicemail; it's just dropped.
On my end, while I'm on the phone and someone calls in, I hear a call waiting tone. After every other tone, I hear that scratchy data transmission noise, as if caller ID information were being sent, but I don't see any caller ID information on my phone display. (I am using a Uniden DECT-1560-2. Caller ID works fine otherwise when I receive calls.) If I press the flash key at that point, I can pick up the second call, switch back and forth between lines one and two, and connect them into a three-way conference call. That's all fine.
So -- here's my question. Can anyone confirm for me that:
(1) Calls that come in on the second line while the first line is busy (i.e., call-waiting calls) ought to hear a ringback tone on the originating caller's end?
(2) On my end, when I'm on a call and receive a second call, I ought to be able to see caller ID information?
(3) When I don't answer the second line after hearing the call waiting tone, the call ought to be sent to voicemail?
Does anyone else have similar problems? How is this supposed to work?
Thanks,
Nathan
UPDATE:
I just looked in my call log and found, oddly, that when I tried this experiment myself (I placed an outbound call, then used my mobile phone to call my Ooma number, and just waited to see what happened), the Ooma system seemed to treat that second call -- the "call waiting" call -- as three separate phone calls. I'm attaching a screenshot of the log. The 610-716-xxxx number is my mobile phone. As you can see, Ooma thinks I got three calls from that number, when I only actually dialed once.
When I'm on a call and someone else phones me, they hear nothing on their end. Just silence, no ringback of any kind. If they wait long enough (I'm not sure exactly how long, but definitely more than four rings), eventually they will hear a fast busy signal and will be disconnected. Their call does not go to voicemail; it's just dropped.
On my end, while I'm on the phone and someone calls in, I hear a call waiting tone. After every other tone, I hear that scratchy data transmission noise, as if caller ID information were being sent, but I don't see any caller ID information on my phone display. (I am using a Uniden DECT-1560-2. Caller ID works fine otherwise when I receive calls.) If I press the flash key at that point, I can pick up the second call, switch back and forth between lines one and two, and connect them into a three-way conference call. That's all fine.
So -- here's my question. Can anyone confirm for me that:
(1) Calls that come in on the second line while the first line is busy (i.e., call-waiting calls) ought to hear a ringback tone on the originating caller's end?
(2) On my end, when I'm on a call and receive a second call, I ought to be able to see caller ID information?
(3) When I don't answer the second line after hearing the call waiting tone, the call ought to be sent to voicemail?
Does anyone else have similar problems? How is this supposed to work?
Thanks,
Nathan
UPDATE:
I just looked in my call log and found, oddly, that when I tried this experiment myself (I placed an outbound call, then used my mobile phone to call my Ooma number, and just waited to see what happened), the Ooma system seemed to treat that second call -- the "call waiting" call -- as three separate phone calls. I'm attaching a screenshot of the log. The 610-716-xxxx number is my mobile phone. As you can see, Ooma thinks I got three calls from that number, when I only actually dialed once.