Continued trouble placing international calls
Posted: Fri Jan 09, 2009 5:31 pm
New user of slightly less than a month. I'm very pleased with Ooma's performance with the single exception of dialing international calls. Long story short; it's deplorable.
Ooma provided $50 worth of international calling for purchasing their core product from an authorized retailer. My girlfriend has tried many times to call South Korea with this credit - a credit which expires within 90 days of its rebate.
My girlfriend has had poor luck in successfully connecting to South Korea. Most times, either her call doesn't go through at all, or it goes through - but they cannot hear my girlfriend speaking to them. One, this is very frustrating; two, it is even more frustrating in light of the expiring credit time.
I realize there are other posts/threads concerning this issue, but it is my hope that Ooma moderators see this new thread and realize, by sheer numbers of affected users, the urgency of this customer service issue. International calls are a way of life for some people. I canceled our land line after installing Ooma and now I am at their mercy in resolving this glitch in their system.
If anyone knows of any system settings which I have missed that might alleviate this problem, I would highly appreciate that information.
Ooma provided $50 worth of international calling for purchasing their core product from an authorized retailer. My girlfriend has tried many times to call South Korea with this credit - a credit which expires within 90 days of its rebate.
My girlfriend has had poor luck in successfully connecting to South Korea. Most times, either her call doesn't go through at all, or it goes through - but they cannot hear my girlfriend speaking to them. One, this is very frustrating; two, it is even more frustrating in light of the expiring credit time.
I realize there are other posts/threads concerning this issue, but it is my hope that Ooma moderators see this new thread and realize, by sheer numbers of affected users, the urgency of this customer service issue. International calls are a way of life for some people. I canceled our land line after installing Ooma and now I am at their mercy in resolving this glitch in their system.
If anyone knows of any system settings which I have missed that might alleviate this problem, I would highly appreciate that information.