Ooma Forums

I am unable to download my voice mail messages; when I go to the inbox page, I can hear only the first voice mail on the list, but I cannot download any of them. At first, it was giving me an error message page when I selected the download link from the drop-down 'actions' list ("We're sorry, there was a problem processing the page. If this page continues to appear, please contact Ooma Support. You can also report this issue in the Ooma Forum."). I continued trying, then it was just giving a "rotating" bars symbol, but nothing happened, even clicking the "play" button would not play the message.

Then, inexplicably, the MP3 downloads started working, but only for 2 messages, then I started getting the same error message as before! What is going on? In the end, I was only able to download two messages. [BTW, I have now selected the option to attach future messages to the e-mail notices.]

I am using Mozilla FireFox, with the NoScript extension (with ooma.com enabled, of course).

Thanks!

I'm not using the "NoScript" extension, but it may be necessary to exempt the subdomain "my.ooma.com", rather than just ooma.com.

You shouldn't have to exempt my.ooma.com, if you have ooma.com exempt from NoScript, AFAIK.

I did run into the same problem and disabled NoScript and it worked. But then after re-enabling NoScript, the download voicemail function still works.