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Telo Handset Hold/Mute
Posted: Wed Dec 16, 2009 8:52 am
by 2spirit
New to Ooma and I am having a problem with the Telo handset. It worked fine initially, but now each time I begin to enter a phone number to make a call, it automatically mutes the microphone so that the recipient of the call cannot hear my voice. This also occurs on incoming calls. The screen reads "Hold" at the bottom left and "Mute" at the bottom right. I've rebooted the Telo base and reset the handset by pulling the battery, but nothing seems to return it to a usuable condition. Is there a menu option I am somehow missing? Anyone have any suggestions?
Otherwise I am quite happy with Ooma's performance, so I hope I can get this problem resolved!
Re: Telo Handset Hold/Mute
Posted: Thu Dec 17, 2009 12:43 pm
by oldanbo
Go into menu/phone settings and make sure Autoanswer is set to off. See if that helps.
Regards,
Dan
Re: Telo Handset Hold/Mute
Posted: Thu Dec 17, 2009 1:16 pm
by 2spirit
oldanbo wrote:Go into menu/phone settings and make sure Autoanswer is set to off. See if that helps.
Regards,
Dan
Thanks for the suggestion, Dan . . . autoanswer is OFF, so the solution must lie somewhere else. If I start by pressing the green call key, the phone mutes when I press the very first number of the phone number I am calling. If I enter the number first, then press the call key, the phone mutes when the call is picked up on the other end. It's as if the call was automatically being put on hold . . .
Re: Telo Handset Hold/Mute
Posted: Thu Dec 17, 2009 1:42 pm
by oldanbo
which firmware version is yours at? I'm not sure which is the most current.
Re: Telo Handset Hold/Mute
Posted: Thu Dec 17, 2009 8:09 pm
by 2spirit
oldanbo wrote:which firmware version is yours at? I'm not sure which is the most current.
It's 31720 . . . says it's the latest version. I emailed support but have not gotten a response. Perhaps the time has come to give support a call. I'm still within about ten days or so of BB's return window. Plus it seems that I may be the only one experiencing this particular problem. If I can get through to them tomorrow, we'll see if they can solve my mystery. In the meantime, any more suggestions are certainly welcome!
Re: Telo Handset Hold/Mute
Posted: Thu Dec 17, 2009 10:39 pm
by oldanbo
2spirit wrote:oldanbo wrote:which firmware version is yours at? I'm not sure which is the most current.
It's 31720 . . . says it's the latest version. I emailed support but have not gotten a response. Perhaps the time has come to give support a call. I'm still within about ten days or so of BB's return window. Plus it seems that I may be the only one experiencing this particular problem. If I can get through to them tomorrow, we'll see if they can solve my mystery. In the meantime, any more suggestions are certainly welcome!
Here's some fix numbers:
Release notes for firmware version 30716
Fixed 6203 - Some calls through handset start in mute mode
Release notes for firmware version 31227
Fixed 6582 - Handset starts in mute mode on incoming call with auto-answer off
According to this, you should not be experiencing this problem. I think it has something to due with Auto-answer and as a reach auto-hangup options. Just a guess and is that version shown on the handset or the Telo or both?
Tech support may be your best option.
Others may wish to opine
Regards,
Dan
Re: Telo Handset Hold/Mute
Posted: Thu Dec 17, 2009 10:46 pm
by southsound
oldanbo wrote: Others may wish to opine
Looks like someone else watches the Factor on Fox!
Re: Telo Handset Hold/Mute
Posted: Thu Dec 17, 2009 11:15 pm
by oldanbo
guilty as charged my friend!
Re: Telo Handset Hold/Mute
Posted: Fri Dec 18, 2009 3:31 am
by 2spirit
oldanbo wrote:2spirit wrote:oldanbo wrote:which firmware version is yours at? I'm not sure which is the most current.
It's 31720 . . . says it's the latest version. I emailed support but have not gotten a response. Perhaps the time has come to give support a call. I'm still within about ten days or so of BB's return window. Plus it seems that I may be the only one experiencing this particular problem. If I can get through to them tomorrow, we'll see if they can solve my mystery. In the meantime, any more suggestions are certainly welcome!
Here's some fix numbers:
Release notes for firmware version 30716
Fixed 6203 - Some calls through handset start in mute mode
Release notes for firmware version 31227
Fixed 6582 - Handset starts in mute mode on incoming call with auto-answer off
According to this, you should not be experiencing this problem. I think it has something to due with Auto-answer and as a reach auto-hangup options. Just a guess and is that version shown on the handset or the Telo or both?
Tech support may be your best option.
Others may wish to opine
Regards,
Dan
Firmware 31720 is listed on both telo base and handset .
Re: Telo Handset Hold/Mute
Posted: Sat Dec 19, 2009 5:09 am
by 2spirit
A good news (?) update! Just as mysteriously as that muting behavior began, it has now ceased and the handset seems to have returned to normal function.
I'll keep a close ear on it and should those nasties strike again, I still have a week or so to exchange at BB. Thanks for the suggestions and the info . . . in Ooma, I hope I have found that telcom LTR that I have been seeking!!!