Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
- Ooma Moderator
- Joined:Wed Aug 06, 2008 9:20 am
Re: Can't receive calls
At this time, we consider that for all you, incoming calls are working fine. Let us know if that is not the case.
- Joined:Fri Jan 08, 2010 7:23 pm
My incoming calls stopped suddently today about 3:30 PM. I have been reading the threads -- and it appears that this may be something with ooma/contractors for their network. I took several incoming calls around 3 PM and then later on someone was trying to call me and ended up calling my cell. I checked the online voice mail log and see that I have had 3 or 4 calls directly to voice mail, so I tried to call myself and get "the person you have dialed can not take your call right now..."
I have tried all the suggestions listed in this post. Unplugged/replugged ooma telo, checked the envelope box status from off to on back to off, checked my phones, checked my fax...
I can make outgoing calls, but all incoming calls go directly to the voice mail box without the phone ringing.
Help -- I am trying to make funeral arrangements for my dad this week and I NEED MY PHONE!!!
- Joined:Sat Dec 12, 2009 8:11 pm
Try to adjust your ooma voice mail in different timing, let see what happen. My problem exactly same as your, my voice mail pick up time was set at max " 59 second" ,i reduce it to 48 seconds "8 rings", after that i use cell phone to test it.it worked right a way. Just want to let you know to try this,hope it help.