VoIP test statistics
Jitter: you --> server: 0.2 ms
Jitter: server --> you: 4.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0
Speed test statistics
Download speed: 2572464 bps
Upload speed: 652568 bps
Download quality of service: 84 %
Upload quality of service: 81 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 50 ms
Average download pause: 4 ms
Minimum round trip time to server: 75 ms
Average round trip time to server: 76 ms
Estimated download bandwidth: 4400000bps
Route concurrency: 1.7104224
Download TCP forced idle: 0 %
Maximum route speed: 6990400bps
I am just using the old fashioned hub and scout, with the configuration of: Roadrunner modem-->Ooma Hub-->Router. QOS. is enabled. No landline connected.
P.S. I have had Ooma about a year and this problem started in the past week.
I sent him a log letting him know the last time this happened and the phone numbers that were affected. The numbers are random, and the times are random (some will work, and some won't). I also sent him a link to this thread so they can see others are having the same issue (not a telo/hub problem, a problem with the telco side).Re: CS-26069 - No RingBack on Outbound Calls
I wanted to follow up with you regarding an issue you had reported where there is no ringback on outbound calls.
Your issue was escalated to our carriers & they are requesting some more recent call examples for them to further debug.
If you can provide the date,time, & phone number you are calling that have no ringback. Does the call still connect despiute the no ringback?
I also got a call from (216) 408-5395 BROADVOX INC, no one on the line, but after looking them up, it looks like they're a VOIP company, so I'm guessing they were testing the connection (anyone know if ooma uses them as a carrier).
I would advise everyone to open up a ticket with support, and keep a log of affected calls. This should hopefully speed up the process of getting it resolved..
When making a call either from Telo handset or from a phone wired to Telo I get no ringback. The person that I call can hear me but I cannot hear him.
When I call a toll free number such as 800 information, everything works OK.
These are the things that I have tried:
I reset the Telo numerous times.
I did a speed test and reset the upstream speed in QoS to 430.
Tried connecting "wall" output of Telo to the wall without the DSL filter.
Tried powering down both modem and Telo and then powering up in both orders.
Tried resetting the Telo to factory settings, reactivated the handset.
Tried in Setup screen to set MAC to "Built In".
Tried setting MAC back to "Auto"
In other words I have tried just about everything that I found on this forum and nothing helps.
I am using an ATT 2wire integrated modem and router. I am using a laptop only and using the wireless feature of the modem. The laptop is not wired to the modem.
I opened a ticket with CS yesterday but have not yet heard back.
I will give it a few more days and if I cannot get things to work properly, I will return the Telo and handset to the retailer.
Does anyone from Ooma support monitor and respond to this forum? I haven't seen anything here from them so far.
This is a user to user forum. Customer support is not involved. The moderators, who are Ooma employees, sometimes jump in to help but moderating the forum is not their main job.rschoonh wrote:Does anyone from Ooma support monitor and respond to this forum? I haven't seen anything here from them so far.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx