Unable to play voicemail online

[murphy]

Listening to VM at my.ooma.com is still a problem today Mon Feb 1. I had been able to listen to VM last week. Not today. When selecting a row in the list, it "tries" to do something (get a small loading indication), but nothing happens after that stops.

It's on the status list as being investigated.

[Emily]

Me too -- was able to listen to messages online before. None of my specs have changed since this problem started a few days ago. Now when I go to My Ooma to play a message and hit the play button, either nothing at all happens, or it says "Loading" but never plays.

[ebouvier]

I have the same problem as well. I'm using Mac OSX. Cannot retrieve using Firefox or Safari. Get a "Loading" animation for a couple of seconds, then ...nothing.

[ntoy]

Hello,

This issue had been reported earlier & it seems to have been resolved.

[Kumar_Shah]

ntoy

You say:

"Hello,

This issue had been reported earlier & it seems to have been resolved."

Resolved for whom? You?

If you mean everybody, you are quite wrong. I am also having this problem.

Problem persisted on my Windows 7 desktop with Chrome, Firefox and IE8. Also on my laptop with Win XP and Firefox.

I disabled Adblock Plus in my Firefox, and the problem seemed to go away for a while, but back again.

[Kumar_Shah]

I just received a call from Ooma customer service saying the problem had been fixed. I tried it out, and the problem does appear to be fixed. Must have happened in the last few minutes.

In other posts, some have said they are unable to download the message to their PCs. How do you go about downloading the message? When I right click on a message, I see no option to download. No download option in the "More Options" menu.

[murphy]

Click on the gear at the right end of the message,

[ntoy]

Hello,

In your inbox in the far right hand corner under actions, click on the down arrow next to the gear icon & click on Download, you should see a popup window to save the file.

[Kumar_Shah]

murphy, ntoy:

Thank you. Now I know how to download messages.

Re the problem I and others had about not being able to play voicemail messages from the My Ooma page, I still have this problem occasionally. Clicking on the "Reload Current Page' button my Firefox browser solves the occasional problem.

[CRoooCR]

It's working again! I just tried to play all my voice mails, and they all are playing normally now. I think that once Ooma became aware of the problem, they fixed it pretty quickly. However, they don't provide support on the weekends, so all of us users kinda get left hanging. I'm hoping they overcome their growing pains, because I want them to succeed. I really like the voice quality (and low cost) of the system.