Cannot make international calls, but can recieve them
I just bought the Ooma Hub today and purchased the international bundle ($4.99/mo). I am using a D-link WIR-655 wireless router with a comcast subscription.
I seen the other threads about how an ATT router needed the firewall settings to be reset/disabled. I tried adding my Ooma to my DMZ on my d link router, and i opened the UDP and TCP ports on it as well.
I still cannot make international calls, I basically hear how many minutes i have, and it starts to ring, shortly afterwards it says "Calls cannot be made at this time" and i am disconnected. However, my family in Colombia can call me perfectly fine.
Can anyone help me with this?
I seen the other threads about how an ATT router needed the firewall settings to be reset/disabled. I tried adding my Ooma to my DMZ on my d link router, and i opened the UDP and TCP ports on it as well.
I still cannot make international calls, I basically hear how many minutes i have, and it starts to ring, shortly afterwards it says "Calls cannot be made at this time" and i am disconnected. However, my family in Colombia can call me perfectly fine.
Can anyone help me with this?
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- Posts:2711
- Joined:Sat May 23, 2009 9:28 am
- Location:Atlanta, GA
Re: Cannot make international calls, but can recieve them
I thought I read earlier that the International bundle was for paid Premier subscribers and was not available on the free Premier trial - perhaps this is the issue if you have not yet paid for Premier. You would need to call customer service to confirm this.
Re: Cannot make international calls, but can recieve them
i did purchase a premier subscriptionGroundhound wrote:I thought I read earlier that the International bundle was for paid Premier subscribers and was not available on the free Premier trial - perhaps this is the issue if you have not yet paid for Premier. You would need to call customer service to confirm this.
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- Posts:2711
- Joined:Sat May 23, 2009 9:28 am
- Location:Atlanta, GA
Re: Cannot make international calls, but can recieve them
Sounds like you'll need to call customer service to fix the problem.
Re: Cannot make international calls, but can recieve them
If you can make regular local/long distance calls, then its not a firewall issue.
There are lots of issues regarding international calls, give your info to Ooma.
There are lots of issues regarding international calls, give your info to Ooma.
Comcast > Telo > WRT54G
Re: Cannot make international calls, but can recieve them
Well I called customer service, and they said the problem "could" be that since i just bought the membership and everything, that it hasnt gone through the system yet. So they told me to wait a day and see. Guess i just have to be patient.