I'm wondering, if you call the Ooma # and it rings your Tmo cell phone (and Ooma phone), then when you pick up the Tmo phone, does it ask you to press 1 to connect the call?
If so, then that would confirm without a doubt it is Ooma's system being misconfigured to call your Tmo phone.
My Premiere service ran out months ago and while I had it I never enabled Call Forwarding. But certainly sounds like it's enabled now. Any idea how I go about turning it off?
Explain that when you call your Ooma phone #, it rings both your Ooma phone and your cell phone and when you pick up on your cell phone it asks you to press 1 to accept the call. Also explain that your free Premiere trial expired months ago and you don't have any option to enable or disable call forwarding at my.ooma.com (Preferences->Call Forwarding)
Ask them to look at your account and see if they see call forwarding (multi-ring) enabled and if so, could they disable it for you.
Thanks for the help all!
I went ahead & manually disabled multiring for you.
Give it about 15 minutes or so. If you still have trouble,
please reboot your Ooma.
I'm just surprised if Ooma was able to pull your GV # from the ether without ever being given a reference. If on the other hand it was provided for something at Ooma, even if it wasn't for multi-ring, I can believe some bug got a database field mixed up and enabled multi-ring using a # that was intended for that purpose.
Either way it is a bug on Ooma side, but from a technical standpoint, it would be "impressive" if they just pulled your GV # with no reference to it.
Maybe we could lobby congress to enact a special bill that would protect us against such flagrant violations of the seperation of GV and VOIP.rpmsoftware wrote:This is completley unethical and this happened to me too. This is VERY concerning to me on a number of levels. Why would Ooma have the ability to utilize and link to my GV forwards? Or more importantly, HOW did they access this information without my prior permission? Legally, this is unethical and I think that steps to alert the proper authorities should be taken. Anyone else feel violated?
First off, ooma did not access anybody's information without their permission. Why or how would they do that? Certainly Google would be in trouble if they allowed it. And I can assure you that ooma does not have a special forces team hacking the Google servers. ooma was just doing multi-ring which is the same thing you can do with GV. In fact, it is why I use GV as my front end - so people can use one number and have it call their ooma, their cell phone, (The FBI since they monitor all my calls anyways) and whomever else I choose. I think the proper term for your response is OVER REACTION TO A SITUATION WHERE THERE IS NOT SUFFIENCT DATA. JMHO - YMMV.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.