Incoming busy signal on number being ported
Posted: Mon Feb 09, 2009 11:46 am
I received email on 2/6 that my number is expected to complete porting on 2/10 which is tomorrow.
Today, my mom calls me on my cell phone to say that she can't get through on my home number which is the one that is being ported, she gets a busy signal. I tried calling my home number with my cell and my ooma line and I also get a busy signal.
When I pick up the phone to use the landline, I get a dial tone and I can dial out and it goes through, I just don't seem to be getting any incoming calls on that number. My landline outgoing caller ID and number still shows the correct info.
I'm curious if this has something to do with my number porting that is expected to complete tomorrow, whether it's somehow in progress today? Anyone else experience similar during a port?
Also, I am still on my premier trial as I haven't had the chance to really use it, awaiting the number port. I'd like to test it with my actual number to make sure that I will use and like all the features. I liked the number I picked out for the ooma line but I'm wondering if it will go away once my number is ported over, I'm asking because if I decide to upgrade to the premier (and this is actually more of a decision based on the success of my number porting) after my porting is complete, is there a way to keep my new ooma number as my second line (since I'm still on the trial period for another 20+ days) or would I have to pick out a new number again?
I hesitate to sign up for premier simply because if my number doesn't port over successfully, there really is no use for ooma for me, we've had our number for almost 25 years so not being able to keep that number is a deal breaker.
I hope I wasn't too confusing and if anyone from ooma can clarify my two issues here, I would really appreciate it
Thanks.
Oh one more thing, since I paid the $39.99 porting fee but the fee is waived if I sign up for the premier, if I decide to sign up for the premier in the next couple of weeks, would I get a refund on the porting fee automatically or would I need to call customer service to initiate it?
Today, my mom calls me on my cell phone to say that she can't get through on my home number which is the one that is being ported, she gets a busy signal. I tried calling my home number with my cell and my ooma line and I also get a busy signal.
When I pick up the phone to use the landline, I get a dial tone and I can dial out and it goes through, I just don't seem to be getting any incoming calls on that number. My landline outgoing caller ID and number still shows the correct info.
I'm curious if this has something to do with my number porting that is expected to complete tomorrow, whether it's somehow in progress today? Anyone else experience similar during a port?
Also, I am still on my premier trial as I haven't had the chance to really use it, awaiting the number port. I'd like to test it with my actual number to make sure that I will use and like all the features. I liked the number I picked out for the ooma line but I'm wondering if it will go away once my number is ported over, I'm asking because if I decide to upgrade to the premier (and this is actually more of a decision based on the success of my number porting) after my porting is complete, is there a way to keep my new ooma number as my second line (since I'm still on the trial period for another 20+ days) or would I have to pick out a new number again?
I hesitate to sign up for premier simply because if my number doesn't port over successfully, there really is no use for ooma for me, we've had our number for almost 25 years so not being able to keep that number is a deal breaker.
I hope I wasn't too confusing and if anyone from ooma can clarify my two issues here, I would really appreciate it
Thanks.
Oh one more thing, since I paid the $39.99 porting fee but the fee is waived if I sign up for the premier, if I decide to sign up for the premier in the next couple of weeks, would I get a refund on the porting fee automatically or would I need to call customer service to initiate it?