Can't Set Up VM
Posted: Wed Mar 10, 2010 10:39 am
So I started/installed my Ooma on Feb 14th. After all was said and done I decided to continue following directions and tried to set up my VM.
I pick up my handset, I hit the 'Play' button, I enter in my 'passcode/pin' and then I hit # as it directs me too. And it repeatedly tells me "Nothing has been entered".
So on 2/14 I called tech support. Who couldn't figure out why this was the case all though we reset my ooma multiple times in an attempt to fix the problem. So it was 'escalated' to a different level of tech support.
It is now March 10th. I've called multiple times. I've emailed. Nothing, no response, no help.
I'm beyond frustrated. When I receive inbound calls and am unable to answer the callers receive a generic computerized message and are able to leave a message.
However, considering I use my phone for work and play - I need a personalized message and can't set this up. In addition I can't check the VM remotely.
My phone number was ported already, and I am paying for premier. I have the ooma hub.
Help Ooma gurus?
I pick up my handset, I hit the 'Play' button, I enter in my 'passcode/pin' and then I hit # as it directs me too. And it repeatedly tells me "Nothing has been entered".
So on 2/14 I called tech support. Who couldn't figure out why this was the case all though we reset my ooma multiple times in an attempt to fix the problem. So it was 'escalated' to a different level of tech support.
It is now March 10th. I've called multiple times. I've emailed. Nothing, no response, no help.
I'm beyond frustrated. When I receive inbound calls and am unable to answer the callers receive a generic computerized message and are able to leave a message.
However, considering I use my phone for work and play - I need a personalized message and can't set this up. In addition I can't check the VM remotely.
My phone number was ported already, and I am paying for premier. I have the ooma hub.
Help Ooma gurus?