Number has been disconnected during port...
My port is scheduled for tomorrow. But starting early this morning when someone calls my number it says "this number is no longer in service, has been disconnected, or is unavailable".
The temporary ooma number works fine and I can call out. Yes, I have rebooted the hub several times.
Is it normal to completely loose use of the previous number during a port?
Thanks,
Scott
The temporary ooma number works fine and I can call out. Yes, I have rebooted the hub several times.
Is it normal to completely loose use of the previous number during a port?
Thanks,
Scott
Re: Number has been disconnected during port...
Yes, the routing tables have to be modified so the call will be sent to the new provider. It's not an instantaneous switch.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Number has been disconnected during port...
I just got the email that the port was complete and everything works great!
Thanks ooma and goodbye to monthly phone bills!!!
Cheers,
Scott
Thanks ooma and goodbye to monthly phone bills!!!
Cheers,
Scott
Re: Number has been disconnected during port...
When did you submit your LOA?av8rdude wrote:I just got the email that the port was complete and everything works great!
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Number has been disconnected during port...
I have done a port before, and on that occassion as well, the port was 1-day early.
Perhaps Ooma adds an extra day for padding?
Perhaps Ooma adds an extra day for padding?
Re: Number has been disconnected during port...
I submitted my LOA on 18 Jan...exactly one month before it was complete. I submitted on the web as part of the activation process.
Cheers,
Scott
Cheers,
Scott
Re: Number has been disconnected during port...
My port was completed this evening. Submitted Jan 27 and completed Feb 20.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
-
- Posts:167
- Joined:Thu Jan 08, 2009 8:42 pm
Re: Number has been disconnected during port...
I submitted mine in Jan, 23rd and still waiting.....
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
Re: Number has been disconnected during port...
Some ports take longer than others. I'm testing Ooma now so I haven't ported my number yet. The port to my current provider took 45 days to complete. Most phone companies don't control your phone number and have to wait till a 3rd party responds to the request.
Re: Number has been disconnected during port...
Today was exactly 4 weeks since I got an e-mail from ooma stating that they had everything they needed to start the porting process. Haven't heard anything from anyone at ooma since then. Yesterday my AT&T line stopped receiving incoming calls, and anyone who called my number got a message saying "Your call cannot be completed as dialed. Please check the number and try again." I was still able to place outgoing calls on the AT&T line. This afternoon I got an e-mail from AT&T stating that my account was being cancelled by request. When I got home from work I checked the AT&T line and discovered I was now unable to place outgoing calls on the AT&T line. ooma is still working under my temporary number, and people are still unable to call my number I had with AT&T.