Ooma Forums

I've had Ooma for about a year, and been delighted with it. During that time I have had multi-ring set to ring my cell phone simultaneously. Until this week, whenever my cellphone rang as a result of a forward, I was alerted to the fact that I wasn't being called on my cell directly by the message that I needed to press "1" to answer the call. For me that was great -- just the way I wanted it. This week, and for the very first time, my cell rings, I do NOT get a message to press "1", but it turns out the call was directed to my home, not my cell. I DON't like that. Has there been some change in the service??

thanx

michael

Maybe the people doing the complaining about having to press "1" in this thread got their wish granted?

Yes, I know several people complained about having to press "1". I have no problem with people choosing the option that suits them -- I just hope that if there has been a change to the policy, there remains the option to keep it as it was. I don't see anything in My Ooma that would either suggest that things have changed or provide an option to keep things as they were.

Hello kleinmak,

By popular demand, many customers requested an option where they would be able to enable or disable the "1" when
MultiRing is enabled. Currently we are working on an open issue.

I manually enabled the press "1" option for you.

I'm happy to hear there is finally progress on this issue. However, it is still asking me to press 1 which I don't want. To make matters worse, it is giving me even less time to press 1 after answering my cell phone, so I don't have enough time to bring up the keyboard on my iphone before it times out. I have the voicemail activation time set high enough, but the press 1 prompt times out well before the call goes to voicemail.

Hello leinerd,

I went ahead & disabled it for you.
Give it a little time to update & try again.

Our phone also lost the "press 1" option and we'd like to have this enabled. I saw you configure this for other individuals - can you turn the "press 1" option back on for our account or is there some way for me to change my configuration?

ntoy wrote:Hello leinerd,

I went ahead & disabled it for you.
Give it a little time to update & try again.

Works great now! What a relief. Thanks!

--Dave