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"Number you have reached is not in service..."
Posted: Fri Jul 02, 2010 11:22 am
by degates
Hi,
This issue has only recently started happening and Tech Support has so far been unable to resolve it.
I'm able to place outgoing calls, but all incoming calls are receiving a "not in service at this time" message. Any suggestions?
Re: "Number you have reached is not in service..."
Posted: Fri Jul 02, 2010 8:34 pm
by DTMF
Sounds like a problem with the underlying carrier who services your number. That's not an issue that you can resolve on your end.
Re: "Number you have reached is not in service..."
Posted: Wed Jul 07, 2010 7:09 am
by bw1
Did you see this thread:
viewtopic.php?f=5&t=8408
Re: "Number you have reached is not in service..."
Posted: Wed Jul 07, 2010 8:20 am
by ntoy
Hello,
I noticed you are configured with your Landline. What happens if you remove your Ooma hub
out of the picture. In other words, plug your telephone directly to your physical wall jack.
Are you able to receive incoming calls?
Because you have a buyout account, you are entitled to a 2nd number. When you spoke with support,
did they try adding a 2nd number for you to test?
Re: "Number you have reached is not in service..."
Posted: Wed Jul 07, 2010 6:47 pm
by degates
Hi, when I disconnect the hub, I can receive inbound calls on the land line. Ooma repr couldn't explain why, just that it was the luck of the draw for my particular setup.
Y, I read that post. Apparently the carrier was escalated... presumably by Ooma.
Re: "Number you have reached is not in service..."
Posted: Thu Jul 08, 2010 11:05 am
by ntoy
Please connect your landline back to the "wall" port on the back
of your hub. Afterwards, when you receive an inbound call, does the line light up
on the hub? Is this happening on all inbound calls? Does the hub stay blue?
Re: "Number you have reached is not in service..."
Posted: Tue Jul 20, 2010 6:22 am
by millerk21
I have started getting the same thing except if I add the area code to the number, it will go through. Even when I dial my number from a local number, it says that my home telephone is out of service.
Any idea on that one?
Re: "Number you have reached is not in service..."
Posted: Tue Jul 20, 2010 8:09 am
by ntoy
Hello millerk21,
When others try calling you, do they hear the out of service message?
If so, please send me a pm with recent examples: dates,times, phone number, symptom.
Thx
Re: "Number you have reached is not in service..."
Posted: Thu Jul 29, 2010 1:45 pm
by millerk21
Seems to be working now. Not sure if it was just a temporary issue, but it is no longer happening.
Thanks.
Re: "Number you have reached is not in service..."
Posted: Sun Oct 10, 2010 5:25 pm
by millerk21
I have recently been getting a message that "The wireless customer you are trying to reach is not available, please try again later." THis is happening when people call from out of state as well as within the state. It even occurs when I try calling my home phone both with and without the area code now. Any answer on this one?
Happened 4 times on Sunday Oct 10th at 9:00, 9:10, 9:20, and 9:25 pm EDT. I do not have a landline service provider, strictly ooma. I called with and without the area code dialed first.