Need to return telo handset?

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Posts: 2
Joined: Sat Jul 24, 2010 1:25 pm

Need to return telo handset?

Post by drinian11 » Sat Jul 24, 2010 7:29 pm

Hey guys,

I'm new to ooma. After i receive a call on my telo handset, the incoming call message, callers name, and phone number with the softkeys Answer and VM stay on my display until i pick it up and hit a button. I don't guess its a big problem, but i would like to know if it is suppose to work that way, or do i have a defective handset. Also the screen stays lit up while this is going on. Could someone please let me know if this is normal, or should i return it for a new one.


Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Need to return telo handset?

Post by Groundhound » Sat Jul 24, 2010 8:56 pm

No, it should not behave that way. Make sure it has the current handset firmware by going to Menu > Handset Setup > HS SW Update.

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