Callers receive fast busy signal when calling my Ooma number
Live in Central GA 40 miles south of Atlanta.
Problem existed since early this morning.
Problem existed since early this morning.
Re: Callers receive fast busy signal when calling my Ooma number
OK, I've since seen another user check in from FL with the problem. Must have been coincidence that about 4 or 5 users in this thread were from Georgia.Wizard1 wrote:I am in Cleveland, Ohio. This problem must spam over other areas besides Georgia.
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- Joined:Tue Aug 17, 2010 8:46 am
Re: Callers receive fast busy signal when calling my Ooma number
Exact same problem. I am in South Florida (Ft. Lauderdale area).
Re: Callers receive fast busy signal when calling my Ooma number
Unfortunately, I am another metro Atlanta user (area code 678) with the same problem. I'm a little concerned because I'm a brand-new OOMA customer, and I just registered to have my POTS number ported this morning before trying (unsuccessfully) to call my OOMA temporary number from work and cell (busy signal or "line is busy" recording, respectively). The WAF on this investment is going to go down significantly if the service is not as reliable as a landline.VoIP wrote:OK, I've since seen another user check in from FL with the problem. Must have been coincidence that about 4 or 5 users in this thread were from Georgia.Wizard1 wrote:I am in Cleveland, Ohio. This problem must spam over other areas besides Georgia.
I'm started digging into the forums, and there appear to be some threads about what happens when outages/service problems crop up, and even a twitter account to check. However, none of these mentioned any problems.
I did just try to call customer service, and the recording stated that there was indeed a service problem and that they are working on it (without giving any detail about the problem or the estimated time of repair). It was nice to know, but it would also be nice to know what affected the service and when it is back up -- preferably in an easy to check location on the main site. Having to dig through the forums for the information, and piece it together via customer-by-cusomter complaints is a little customer-service unfriendly.
Re: Callers receive fast busy signal when calling my Ooma number
I agree 100%demaximis wrote:It was nice to know, but it would also be nice to know what affected the service and when it is back up -- preferably in an easy to check location on the main site. Having to dig through the forums for the information, and piece it together via customer-by-cusomter complaints is a little customer-service unfriendly.
Ooma needs a "Service Status" webpage that can be checked and has RRS (or something similar) to automatically notify customers when there is an outage. This is crazy!
Bill
www.wpwood3.com
www.wpwood3.com
Re: Callers receive fast busy signal when calling my Ooma number
Just for your info, I've joined since March 2010 and this is the first "outage" like event that I experienced. Also, there hasn't been 1 for a long time prior to me joining either.
Re: Callers receive fast busy signal when calling my Ooma number
In Boston and incoming service is down all day
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- Joined:Tue Aug 17, 2010 7:13 am
Re: Callers receive fast busy signal when calling my Ooma number
I am from Cleveland Ohio
Re: Callers receive fast busy signal when calling my Ooma number
I am in Houston, TX. Incoming call is down
Re: Callers receive fast busy signal when calling my Ooma number
I'm in New York and my incoming service is out. I am beginning to miss my landline