Ooma Forums

This morning all incoming calls ended up in voicemail without ringing my phone. I had no dial tone for outbound calls. When I checked Telo, the network appeared fine (blue), my message light was blinking BUT... lines 1 & 2 were flashing amber (or pink?). After I discovered this, I power cycled the Telo and the system came back up back up.

Any ideas on what happened?

BTW, is there a keypad combo to cause a "soft" reboot without requiring me to pull the power cord?

Hello,

In view of the log, there was a software update pushed out to your telo. Sometimes it could be in the middle of performing an upgrade(depending on network congestion) or it maybe stuck - similar to Windows at times.

Regarding a soft boot, there is no key sequence control from the customer's perspective.

Thanks for your response.

Apparently this update didn't address the issue with call-blocked calls not appearing in the outgoing call log.