no dial tone, scout and hub show blue lights
Posted: Wed Sep 08, 2010 8:46 am
Hi - thanks in advance for any help.
Yesterday I suddenly had no dial tone on my phone (it's a regular corded office phone on my desk).
Calls are coming in fine, but go to voice mail after 3-4 rings (the phone itself does not ring, but when I call from my cell, the ooma number rings 3-4 times before voice mail picks up). Obviously, I cannot make outgoing calls.
The scout is on my desk too and I can see the "Line 1" light go on as the call comes in, then I hear the answering message from voice mail pick up. I can check and delete voice mail from the scout with no problem. The brightness is all the way up and I can see that the "do not disturb" button is NOT on.
The hub also shows a blue light and appears to be working fine.
The setup.ooma.com shows:
Your ooma Network is Connected (MY NAME)
Internet: Connected
Ooma Core: Connected
Phone Line: Disconnected
Ooma Services
Phone Setup: Your phone line is configured for the ooma network
Second Line: Enabled
Voice Mail: Enabled
Device status shows everything connected and running.
- I checked and double-checked all the connections: everything is secure, all little plastic tabs on the ends of the cords are present and accounted for.
- I tried changing the phone cords from the scout to the phone and from the hub to the scout - still no dial tone, same behavior with incoming calls.
- I tried swapping out to another phone - still no dial tone, same behavior with incoming calls.
There are 3 other ooma phones set up in the office (other accounts) and they are all working fine. Internet connection is also working fine.
Anything else to try?
Thanks,
Ann
Yesterday I suddenly had no dial tone on my phone (it's a regular corded office phone on my desk).
Calls are coming in fine, but go to voice mail after 3-4 rings (the phone itself does not ring, but when I call from my cell, the ooma number rings 3-4 times before voice mail picks up). Obviously, I cannot make outgoing calls.
The scout is on my desk too and I can see the "Line 1" light go on as the call comes in, then I hear the answering message from voice mail pick up. I can check and delete voice mail from the scout with no problem. The brightness is all the way up and I can see that the "do not disturb" button is NOT on.
The hub also shows a blue light and appears to be working fine.
The setup.ooma.com shows:
Your ooma Network is Connected (MY NAME)
Internet: Connected
Ooma Core: Connected
Phone Line: Disconnected
Ooma Services
Phone Setup: Your phone line is configured for the ooma network
Second Line: Enabled
Voice Mail: Enabled
Device status shows everything connected and running.
- I checked and double-checked all the connections: everything is secure, all little plastic tabs on the ends of the cords are present and accounted for.
- I tried changing the phone cords from the scout to the phone and from the hub to the scout - still no dial tone, same behavior with incoming calls.
- I tried swapping out to another phone - still no dial tone, same behavior with incoming calls.
There are 3 other ooma phones set up in the office (other accounts) and they are all working fine. Internet connection is also working fine.
Anything else to try?
Thanks,
Ann