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Can not receive calls

Posted: Tue Mar 10, 2009 1:12 pm
by georose
Hello, I'm new to ooma. It installed easily. One thing I am having an issue with is receiving calls. When I call from my cell, the 1 on ooma flashes red, it sounds (on the cell end) that the line was picked up and hung up. The ooma phone does not ring and the voicemall does not answer. It just sounds somebody picked up and hung up.

Re: Can not receive calls

Posted: Tue Mar 10, 2009 1:28 pm
by dlong
Mine is out too. I believe it is an ooma outage. This is truly concerning. Actually it sucks

I would appreciate if ooma would put a status banner on the top of this forum so that we know what is going on!!!!!!!!!!!!!!

Re: Can not receive calls

Posted: Wed Mar 11, 2009 5:20 am
by georose
Still having the same problem. I can only make calls.

Re: Can not receive calls

Posted: Fri Mar 13, 2009 7:31 am
by georose
Day 4 and no return email from customer service. It this typical?

Re: Can not receive calls

Posted: Fri Mar 13, 2009 8:09 am
by WayneDsr
What you need to do is take some time and call support. You may be on hold for a while, so put some time aside. Once you get someone they will help you with your issue. Email is not the way to go.

Wayne

Re: Can not receive calls

Posted: Fri Mar 13, 2009 9:22 am
by georose
Called today, waited 30 minutes on hold and was disconnected. Fun stuff.

Re: Can not receive calls

Posted: Fri Mar 13, 2009 9:27 am
by WayneDsr
Yeah, I know it's not fun, but they are overloaded just keep trying. Try to call as early as possible. I've called twice and got someone within the first 30 min. Just a matter of luck (maybe you had better not try today :-) )

Wayne

Re: Can not receive calls

Posted: Fri Mar 13, 2009 9:43 am
by georose
Problem solved. It was my phone, ooma don't like it. Thanks to murphy for the suggestion.

Re: Can not receive calls

Posted: Fri Mar 13, 2009 9:49 am
by WayneDsr
Good deal, easy fix.

Wayne

Re: Can not receive calls

Posted: Fri Mar 13, 2009 10:53 am
by dlong
I thought I'd add mine here too. After I got hold of support, seems my line needed to be provisioned. Works after that.