Can the 911 operator figure out where I'm located?
Posted: Fri Oct 15, 2010 12:39 pm
Hello,
Today I just called to cancel my AT&T landline, and they warned me that if I use VOIP instead of a copper landline, the 911 operator might not be able to figure out where I'm located, and I could have very delayed response to emergencies.
In fact, I did call 911 a few weeks ago using my ooma, because my house was taking on water from a breached storm gulley, and I was hoping for the fire department to be able to divert the flowing water, and the operater asked me for my address, which I gave her, and the fire deparment did show up fairly quickly. It wasn't until today that it occurred to me that were I having breathing troubles or some similar health emergency, and couldn't speak but could dial, that I now wonder if 911 could find me. (I don't actually know that 911 didn't already have it, but if they did, I wonder why they asked me to give them my address.)
AT&T says they hope to regain me as a customer based on this reasoning. But I'm wondering if maybe is there some database somewhere that I need to update that might somehow enable the 911 folks to associate my ooma number with a physical address? Or is there any system in place at all for 911 to automatically access my location, or am I just out of luck in this area unless I go back to AT&T? (I would really not like to go back to AT&T.)
Today I just called to cancel my AT&T landline, and they warned me that if I use VOIP instead of a copper landline, the 911 operator might not be able to figure out where I'm located, and I could have very delayed response to emergencies.
In fact, I did call 911 a few weeks ago using my ooma, because my house was taking on water from a breached storm gulley, and I was hoping for the fire department to be able to divert the flowing water, and the operater asked me for my address, which I gave her, and the fire deparment did show up fairly quickly. It wasn't until today that it occurred to me that were I having breathing troubles or some similar health emergency, and couldn't speak but could dial, that I now wonder if 911 could find me. (I don't actually know that 911 didn't already have it, but if they did, I wonder why they asked me to give them my address.)
AT&T says they hope to regain me as a customer based on this reasoning. But I'm wondering if maybe is there some database somewhere that I need to update that might somehow enable the 911 folks to associate my ooma number with a physical address? Or is there any system in place at all for 911 to automatically access my location, or am I just out of luck in this area unless I go back to AT&T? (I would really not like to go back to AT&T.)