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Calling friends who have COMCAST

Posted: Tue Oct 26, 2010 7:32 pm
by cactus-rose
[b]

:cry: I cannot get through to any of my family or friends who have COMCAST telephone service. What happens: I dial the number and I hear the phone ringing ... however as soon as the answering machine picks up or the person ... the call is dropped and I get the Ooma dial tone.

Please Ooma customer service help me fix this problem?? Or if anyone experienced a similar problem ... can you please give me some suggestions on how to fix this problem?


I don't need to be criticized for my choice of words or duplicate postings here ... I just need help!

Please help by giving me a solution to my problem??






[/b]!

Re: Calling friends who have COMCAST

Posted: Tue Oct 26, 2010 8:01 pm
by southsound
Multiple posting really helps too. See my reply to your other obnoxious post.

Re: Calling friends who have COMCAST

Posted: Wed Oct 27, 2010 6:29 am
by cactus-rose


southsound wrote:Multiple posting really helps too. See my reply to your other obnoxious post.




Southsound ... can you offer a solution to my problem? Please?





Re: Calling friends who have COMCAST

Posted: Wed Oct 27, 2010 6:42 am
by WayneDsr
This is a user forum. You problem indicates an issue with routing. You need to call customer service with call times and phone numbers so they can track the calls and see why this is happening.

Wayne

Re: Calling friends who have COMCAST

Posted: Wed Oct 27, 2010 7:39 am
by cactus-rose


WayneDsr wrote:This is a user forum. You problem indicates an issue with routing. You need to call customer service with call times and phone numbers so they can track the calls and see why this is happening.

Wayne



Thank you Wayne! You are right. I called Ooma Technical service dept. 888-711-6662 . They were wonderful trying to help me with this problem. Apparently, I am not the only one experiencing this issue placing a call to Comcast telephone customers. Ooma will be monitoring the problem and Blair with Ooma requested that I call Comcast. I am on hold with Comcast.

I hope this helps other Ooma customers who may be experiencing the same problems.



Re: Calling friends who have COMCAST

Posted: Wed Oct 27, 2010 12:26 pm
by ntoy
Hello cactus-rose,

I see your number ported back in 6/2010. Did this just started happening or first time calling a Comcast number?

Re: Calling friends who have COMCAST

Posted: Thu Oct 28, 2010 7:57 am
by cactus-rose



Ooma fix my problem! I have friends who have Ooma who were experiencing the same problem. So happy Ooma fixed this problem so quickly!!!! YAY!!!