Ooma Forums

I have not had service through Ooma since 10/2. Looking through the forums I have tried the suggestions but the red light continues to flash with the 1 and 2 buttons lit with the play and forward buttons also red. The connection is a DSL with a land line... the phone number was ported in. The route is modem > ooma hub > router. The ooma setup page indicates internet: connected, ooma core: conecting please wait, phone line: no phone line detected. I tried clicking built in mac and rebooting all (one device at a time) and it didn't work. I replaced the telephone wires and dsl filter and still no dice. I tried plugging a phone into the dsl filter and the land line is working. I did a hard reset on the modem (holding 30 seconds) and same for ooma but no luck. During all this I have unplugged the router to completely take it out of the equation. But on a side note the wireless router does work when connected through the ooma hub. I tried calling customer help but they didn't show any issues through their connection. I appreciate any help... what might be my next step? Thank you!!

The Play and forward buttons red indicates there is no phone line detected on the wall jack on an integrated land line system.
Which mode are you supposed to be in:
integrated land line? (there must be an active land line connected to the wall jack)
standalone?

The land line is active... I plugged a wired phone into the dsl filter and did hear a dialtone and was able to make a call.

OK, a phone plugged into the landline (though a DSL filter) gets a dial tone.
When you take that phone away, do you then run a line from the DSL output ro the Wall jack input on the Telo?

Yes the line goes from the DSL output (from the filter) to the wall import on the ooma hub. Because the hub indicates no phone signal (line 1 and 2 lit) I hooked up the phone just to test. And the setup had been working for I believe more than eight months with no issues. I am starting to get a sinking feeling but am trying to stay hopeful

Hello,

I'm not sure if you have more than one Ooma system, but if it is the one that is not in operation, the account is configured as Landline & Ooma isn't detecting an active line plugged into the wall port on the back of the hub. If you plug your phone directly, are you receiving regualr dialtone?-Are you able to make a local call?

Hi ntoy,

The Ooma system is my parents and they do have two systems at two separate residences (they were referred by me who also has one... I was too soon for the ipad contest). I did first try bringing it to my house but realized through another post that it wouldn't work because I have cable internet. Their second residence is also DSL with an active line but it did not work.

When I plugged in the phone into the actual residence of the non-operation Ooma system I did hear a dial tone and was able to make a local phone call.

Please send me a personal message with the mac address on your hub.