Ooma Forums

mhowie wrote:

ntoy wrote: Hello,

Blacklist was enabled due to system glitch. I went ahead & manually disabled this for you. Also, I noticed that the 2nd number was still on the account from premier trial. Were callers calling the 2nd number?

It was hardly a trial as I paid for the Premier service (for nearly two years). Anyway, the callers impacted by this problem (including myself from a cell phone) were never included on my personal blacklist.

With respect to the second number...no one- other than me- was aware of it.

Thanks.

Are you able to reproduce it consistently? Do you see your line ring & are you able to pick up before vmail? Please send me a personal message with recent call examples. Also, include date, time, inbound caller's number, exact symptom other than sending them to vmail.

Thanks

ntoy wrote:

mhowie wrote:

ntoy wrote: Hello,

Blacklist was enabled due to system glitch. I went ahead & manually disabled this for you. Also, I noticed that the 2nd number was still on the account from premier trial. Were callers calling the 2nd number?

It was hardly a trial as I paid for the Premier service (for nearly two years). Anyway, the callers impacted by this problem (including myself from a cell phone) were never included on my personal blacklist.

With respect to the second number...no one- other than me- was aware of it.

Thanks.

Are you able to reproduce it consistently? Do you see your line ring & are you able to pick up before vmail? Please send me a personal message with recent call examples. Also, include date, time, inbound caller's number, exact symptom other than sending them to vmail.

Thanks

I have been posting in this thread for several months so, yes, it has been repeatable. I am rarely in position to visually see the Ooma Scout/Hub when phone calls are received, so I can not comment on whether I see the "line ring". Typically I am advised from an impacted caller that he/she had attempted to call but was immediately routed into VM (without any audible rings on my end). Either I learn of it that way or happen to notice a phone call in my phone log/VM which never rang through (was instead directed immediately to VM-- which is the problem the myriad Ooma customers in this thread have identified).

I will log future instances with the information requested and send via PM. I am unsure what other symptoms might exist other than incoming calls being directed immediately to VM without any recognition (phone rings or otherwise)?

Hello Howie,

Ok, thanks. Other symptom could be a period of silence before transferring to vmail.

OK my phone is now ported. Which means I am finally taking calls on the ooma inbound.

-I have no blacklists setup
-multi-ring is enabled. I do not require 1 to be pressed to pickup.

-Long distance calls seem to be ringing once and then hitting voicemail.

-However, when i call from my cell (which is one of the multi-ring destinations FWIW) to the OOMA number it rings away just fine.

Help??

If your cell is turned off or out of range the cell company will answer on the first ring and send the call to your cell voicemail.
Turn on the "press 1 to answer" to prevent this from happening.

murphy wrote:If your cell is turned off or out of range the cell company will answer on the first ring and send the call to your cell voicemail.
Turn on the "press 1 to answer" to prevent this from happening.

no it i son and fully charged and in range.

Though i did discover a flaw with the my ooma site.

I had blacklists turned off completely in teh settings screen.

Then for unknown reasons i clicked the run through more setup wizardy thing.. and one of those screens gave me a privacy slider that was NOT available on the privacy tab. This had been set to reject some calls.

I turned it off. I don't know if this is the fix or not, but OOMA, can you get your act together on this one? I figured I have all the settings where I want yet you have a setting slider that can only be accessed through a wizard... and isn't located within the settings section it should be in !

bonflizubi wrote:OK my phone is now ported.

Congrats! So, it only took about 3 weeks after all heh? Glad things worked out for you after the initial snafu. I think the Ooma staff on here did a great job, as always, in helping you out.

lbmofo wrote:

bonflizubi wrote:OK my phone is now ported.

Congrats! So, it only took about 3 weeks after all heh? Glad things worked out for you after the initial snafu. I think the Ooma staff on here did a great job, as always, in helping you out.

they managed to meet my original date yes. And the head of the porting group was helpful - because I posted my hate rant here. I'd still argue I shouldn't have had to go to such lengths to get it ported and I hope others don't have to either.

But, working for now....

This has started happening again. I don't know exactly when it started but I have been receiving calls that only ring once and then die for about a week. I received several calls today where the phone never rang at all and the last one rang once before going straight to voicemail. Is there a new thread for this issue? Is anyone else experiencing it?

MsCoulter:
Some people can cycle their Ooma device's Voicemail envelope button, to Voicemail than back, over and over a few times, and that will correct the problem, at least for a while.

Other people have to reset their Black List settings in My Ooma.

Other People have to call Ooma Support for help:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST