Service vacation

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frunk36
Posts:1
Joined:Sat Oct 04, 2014 6:54 am
Service vacation

Post by frunk36 » Fri Oct 30, 2020 11:09 am

I was on chat this A.M. discussing this situation. My wife and I plan on going on a four month travel and asked if we could put Ooma on vacation for that four months. Ooma states that the basic package fee is $6.00 monthly and is actually just a collection of the taxes. When a service is taxed it has to be used or being used. They told me that I would have to close my account which meant a lot of problems when we returned. I have cell service and it is not feasible to take the Ooma equipment on the trip. Closing the account for the four months could mean "porting", and re-activation fee's which are being shirted here IMO. What do others think of this rule?

murphy
Posts:7425
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Service vacation

Post by murphy » Fri Oct 30, 2020 11:22 am

Leave it connected to the internet and make sure the monthly bill is paid if that is the way you pay it. Turn robocall blocking off and the robocaller's will make sure it is "used".
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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