We're giving the telo and HD handsets away.
We're senior citizens on a fixed income, we were bombarded with four or more telemarketing calls a day and could no longer afford premier. Ooma offered to give it to us free but we said unless you change the policy and offer it to all of us on fixed income, then we're not interested. Altruistic? No. Christian? Yes.
We pray that you'll change your business model for senior citizens on a fixed income, Ooma.
Traditional landline providers frequently rely on government programs to offer discounts to low-income subscribers, and they may be at least partly reimbursed for that. The details vary between states and providers, but generally they offer a discount on one of their lowest-tier plans to approved participants. And that may still cost more (and offer less) than what Ooma charges for Basic (or even Premier) service.
Let's hope that Ooma exercises their own due diligence before offering low-income subscribers incentives to cancel their Premier subscriptions. If there are a lot more of them than expected, then Ooma might have to cut back on other services (like customer support?), or raise their prices for everyone else.