FAXing with OOMA
Posted: Sat Jul 02, 2011 9:37 am
As we all have found, there are some real issues when it comes to sending or receiving FAXes with OOMA.
Like - it doesn't work
.
I have tried EVERYTHING recommended by OOMA tech support, including increasing Upstream QOS to 800Kbps, dialing *99, and reconfiguring to FAX mode through my user home page (followed by a TELO reset).
.
This was surprising to me, as my previous Telecom carrier (COX) also uses VOIP with the Motorola Surfboard SBV5222 cable-modem. I had no problems sending or receiving FAXes from my Canon MX700 AIO.
.
It appears OOMA isn't the only one who has problems with VOIP FAXing. It seems Vonage also has some problems - however THEY have established a work-around as follows:
If you’re a Vonage customer, there’s a new way to send almost any document via Fax through Vonage’s website. You can fax Microsoft Office files like Word, Powerpoint, Excel, and even PDF files. The new “alpha” V-Fax service is available to all Vonage customers free of charge. Here’s how . . .
Log into your Vonage account at the V-Fax page: https://v-fax.vonage.com/
Enter the destination fax number
Click “BROWSE” and find the document you want to send (any Word,
Powerpoint Excel or PDF file)
Click “PREVIEW” to submit the file to fax and see what the recipient will see on their fax machine
If you like what you see, simply click on “FAX FILE” and Vonage will send the fax on your behalf
You’ll receive a confirmation email with a copy of the faxed document that was sent
.
I would like to recommend that OOMA make a similar service available through our 'My OOMA' login account. Hopefully this will only be necessary as a temporary fix until the OOMA techs can figure out what they need to push in the way of a firmware update to enable reliable FAXing.
Like - it doesn't work
.
I have tried EVERYTHING recommended by OOMA tech support, including increasing Upstream QOS to 800Kbps, dialing *99, and reconfiguring to FAX mode through my user home page (followed by a TELO reset).
.
This was surprising to me, as my previous Telecom carrier (COX) also uses VOIP with the Motorola Surfboard SBV5222 cable-modem. I had no problems sending or receiving FAXes from my Canon MX700 AIO.
.
It appears OOMA isn't the only one who has problems with VOIP FAXing. It seems Vonage also has some problems - however THEY have established a work-around as follows:
If you’re a Vonage customer, there’s a new way to send almost any document via Fax through Vonage’s website. You can fax Microsoft Office files like Word, Powerpoint, Excel, and even PDF files. The new “alpha” V-Fax service is available to all Vonage customers free of charge. Here’s how . . .
Log into your Vonage account at the V-Fax page: https://v-fax.vonage.com/
Enter the destination fax number
Click “BROWSE” and find the document you want to send (any Word,
Powerpoint Excel or PDF file)
Click “PREVIEW” to submit the file to fax and see what the recipient will see on their fax machine
If you like what you see, simply click on “FAX FILE” and Vonage will send the fax on your behalf
You’ll receive a confirmation email with a copy of the faxed document that was sent
.
I would like to recommend that OOMA make a similar service available through our 'My OOMA' login account. Hopefully this will only be necessary as a temporary fix until the OOMA techs can figure out what they need to push in the way of a firmware update to enable reliable FAXing.