Telo Hardware Upgrade Possible without Fees?

[FreePhone]

I have an Ooma Core system, so I have no fees attached to the box and have been very satisfied with this device. I will admit that at first I had a wiring setup situation that needed to be addressed, because of where my cable modem and wireless router are located. So my Ooma could not be located where I usually had my house phone's wireless handset base station.

Now I see that the Telo has a wireless adapter accessory and bluetooth adapter, both of which would free up the placement of an Ooma in my home. I'm wondering if Ooma allows those with Fee free Core systems to upgrade to a Telo and keep their contract without fees. I would spend the money to purchase a Telo if this was possible, but it's not worth it to me if I have to pay the fee each month. Does anyone know?

[just4fn]

If you purchase a Telo you would have to pay the taxes. You don't have any contract with the hub but you are Grandfathered in for no taxes.

[roadshow]

If you call OOMA directly and purchase the upgrade to Telo, you will maintain your Core status. No Taxes. That's the way I understand it.

[FreePhone]

If you purchase a Telo you would have to pay the taxes. You don't have any contract with the hub but you are Grandfathered in for no taxes.

I'm confused. First you say I have to pay taxes with a Telo, but then you say I am grandfathered in for no taxes. Which is it?

From what I understand, if my 1st gen Ooma were to fail (in or outside of a warranty), then Ooma would sell me a Telo and I could keep my service without paying fees/taxes. So it got me wondering if I were to pay for an upgrade to a Telo without my 1st gen Ooma failing, could I still keep my current fee/tax free service. But it sounds like I can.

[roadshow]

Yes FreePhone. Unless something has changed recently, you are grandfathered for no taxes. The only caveat is that you have to buy the upgrade directly through OOMA's upgrade procedure. Don't buy one from a retailer. If this has changed, someone please correct me.

[just4fn]

If that's true I stand corrected. I thought that if you bought the Telo then you had to pay the taxes even if you had the hub. Call Ooma and post their answer. Sorry if I was wrong.

[FreePhone]

I don't have the Hub, I have the Core system. With the Hub alone you have to pay the taxes. With the Core you didn't.

But thanks for the responses. I will have to call Ooma and find out.

[shaun]

As an Ooma Core customer since 2010, this forum post plus the still active blog post at:
http://www.ooma.com/blog/how-oomas-term ... customers/

Convinced me to purchase a Telo... I got my Telo yesterday, went to the activation page - which informed me that I needed to call, so I did. The first agent told me that my Core account could not be transferred to a Telo, and that I would need to activate with a new phone number, and then pay a number porting fee to move my number and then start paying monthly recovery fees. I asked for a manager, and was hung up on.

I called back, and the new agent gave me the same story. I directed him to the blog post, and he sighed and said "oh, that post is old". I responded saying that it has no date, and it is still actively linked to from http://www.ooma.com/blog/ (2nd to last item under the "Pages" heading on the upper right). He agreed to "look in to it for me" and call me back within an hour.

I'll update everyone when I hear back...

[lbmofo]

shaun, you got this backwards, you don't buy the device and then do the upgrade; you have to talk to Ooma first (higher level tech, 3rd and above) about your options.

[shaun]

Care to give me any advice on getting to a "higher level tech, 3rd and above"? The guy that told me he would call back in an hour sent me an email after 2 hours saying they discontinued the upgrade option in April 2010 - which I know is wrong because the blog post I previously linked to was posted after that...

I bought my new Telo from Amazon, so returning it is pretty easy.