Whitelist ... please
Posted: Tue Sep 25, 2012 7:59 am
I know this has been requested already in this forum, but I wish to add another voice pleading for a whitelist feature. This would be incredibly useful to many customers and although I don't know the infrastructure of your call-handling systems, it seems like it should be relatively easy to implement. This would completely change how I view my home phone - no longer just a nuisance to be tolerated. This would be a huge selling feature for your system.
The blacklist is nice but there are just too many new or changing telemarketing numbers to let it serve its purpose well.
Let us specify different handling or message options for each of the these 4 types of calls: anonymous, blacklisted, whitelisted, and all others. This way, a non-blacklisted call that also isn't whitelisted can get a helpful, friendly message ("sorry, I don't know you so you'll have to leave a message"). That is all I need. Some customers might want pattern-matching in their lists, to match specific area codes, but don't let any complexity like that prevent you from getting a basic system in place.
Please, give us whitelist. Or explain why you won't or can't. Talk to us. This would not only improve the quality of your service it would actually improve the quality of your customers' lives. Think about that!
Although I hate to admit this, I would probably pay extra for this feature - maybe $10/year, maybe more. But please don't do that - at worst, make it part of the premier subscription.
Thanks for considering this. Please give us some feedback if you are already working on this feature.
The blacklist is nice but there are just too many new or changing telemarketing numbers to let it serve its purpose well.
Let us specify different handling or message options for each of the these 4 types of calls: anonymous, blacklisted, whitelisted, and all others. This way, a non-blacklisted call that also isn't whitelisted can get a helpful, friendly message ("sorry, I don't know you so you'll have to leave a message"). That is all I need. Some customers might want pattern-matching in their lists, to match specific area codes, but don't let any complexity like that prevent you from getting a basic system in place.
Please, give us whitelist. Or explain why you won't or can't. Talk to us. This would not only improve the quality of your service it would actually improve the quality of your customers' lives. Think about that!
Although I hate to admit this, I would probably pay extra for this feature - maybe $10/year, maybe more. But please don't do that - at worst, make it part of the premier subscription.
Thanks for considering this. Please give us some feedback if you are already working on this feature.