Fix links
Posted: Mon Jul 31, 2017 7:57 am
When I replay to your newsletter, I get a "no-reply" auto-response. Several thoughts:
1) If your newsletter address is no-reply, then it should say so, rather than me going to the work of replying and then learning that the work is wasted. Better yet, you should apply some AI and accept replies that aren't auto-responses to the original email.
2) Your auto-reply email (full text below) has the wrong link to support (and maybe others -- that's the one I clicked); it 404's. You probably want to fix that.
Hello from Ooma!
We're sorry, but you have reached a mailbox that does not accept incoming email.
If you have questions, you may contact us by visiting our support website at: http://www.ooma.com/support
You can also get assistance and provide feedback in our community forums at: http://forums.ooma.com
Best Regards,
Team Ooma
1) If your newsletter address is no-reply, then it should say so, rather than me going to the work of replying and then learning that the work is wasted. Better yet, you should apply some AI and accept replies that aren't auto-responses to the original email.
2) Your auto-reply email (full text below) has the wrong link to support (and maybe others -- that's the one I clicked); it 404's. You probably want to fix that.
Hello from Ooma!
We're sorry, but you have reached a mailbox that does not accept incoming email.
If you have questions, you may contact us by visiting our support website at: http://www.ooma.com/support
You can also get assistance and provide feedback in our community forums at: http://forums.ooma.com
Best Regards,
Team Ooma