Ooma Services Policy suggestion

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Joined:Mon Jan 06, 2020 11:04 am
Ooma Services Policy suggestion

Post by Robert50284 » Sun Jul 26, 2020 1:48 pm


What is Ooma's policy concerning Premier Service cancellations? Our service is:

Service Level
Current service level Premier, Annual Subscription
Base service tier Ooma Basic (U.S.)
Subscription status Active, renews on Sep 19, 2020.

Change subscription

Clicking on Change Subscription displays a telephone number to call.

There are two suggested policy changes.

1. Provide a feature that allows the customer to cancel their service online without having to see this message:
"To change or cancel a subscription, please call customer service at 1-888-711-6662". If we want to cancel and don't want to have a conversation with customer service, we should be allowed to do so.

2. As a customer, we should be able to delete our own billing information in the Edit screen. Edit only allows the customer to input a new payment method.
Annotation 2020-07-26 174738.png
Edit Billing information
Annotation 2020-07-26 174738.png (22.32KiB)Viewed 4278 times
Annotation 2020-07-26 174608.png
Billing information
Annotation 2020-07-26 174608.png (43.69KiB)Viewed 4278 times

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