Softphone parked call display
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- Posts:1
- Joined:Fri Apr 23, 2021 7:45 am
I will be hosting a live call-in internet talk show for my ministry. We integrate the phone into our audio through the computer by way of the softphone. A great feature would be to have the ability to see a list of parked calls with the park number so that they can be retrieved and connected with a mouse click.
In our use case, this would allow the reception person/call screener to take the initial call, and then park it to a visual list the "on-air" host can see on the softphone then just click on the listing to connect the call in the softphone.
A bonus feature to this would be the ability of another softphone user to park the call and attach a short topic note to that listing so it can be visually seen by other softphone users authorized to see the park list.
In our use case, this would allow the reception person/call screener to take the initial call, and then park it to a visual list the "on-air" host can see on the softphone then just click on the listing to connect the call in the softphone.
A bonus feature to this would be the ability of another softphone user to park the call and attach a short topic note to that listing so it can be visually seen by other softphone users authorized to see the park list.