Losing confidence in Ooma after 10 years
Posted: Wed Dec 08, 2021 7:32 am
This is a letter to Ooma. I am not asking for help or answers in this thread. There's no reason for other forum members to reply to this. I don't see a good way to reach Ooma's management, so I'm using this forum post.
I've been a customer since August 2011. I used the original Telo for 10 years, under the basic plan, without complaints. Early this year I decided to get the Premium plan and a water leak sensor and upgraded to the latest Telo. I don't know which model it is. It says Rev. A03 on the bottom. I had trouble with that from the beginning and was sent a replacement. I continue to have frequent trouble with it. I think the Telo is a lemon.
The Telo periodically loses function. I don't know why. The Internet at my home is fast and is working. Frequently, the Telo blinks alternating red and blue. No one can explain what that means. Ooma's outsourced support does not seem to be well informed and so provides little technical help. Basically, reset the Telo, send a replacement, bye-bye. Last one, via chat, just terminated the chat after resetting the Telo.
Setting up the water leak sensor was a nightmare. Pushing the paid plan, hiding the free monitoring, is a disturbing corporate policy.
I've been shopping around for a different VoIP provider. I haven't switched yet, but I keep looking every time I deal with the frustration that I've only experienced this year with this new equipment. If anything, I'll probably drop VoIP altogether.
I've been a customer since August 2011. I used the original Telo for 10 years, under the basic plan, without complaints. Early this year I decided to get the Premium plan and a water leak sensor and upgraded to the latest Telo. I don't know which model it is. It says Rev. A03 on the bottom. I had trouble with that from the beginning and was sent a replacement. I continue to have frequent trouble with it. I think the Telo is a lemon.
The Telo periodically loses function. I don't know why. The Internet at my home is fast and is working. Frequently, the Telo blinks alternating red and blue. No one can explain what that means. Ooma's outsourced support does not seem to be well informed and so provides little technical help. Basically, reset the Telo, send a replacement, bye-bye. Last one, via chat, just terminated the chat after resetting the Telo.
Setting up the water leak sensor was a nightmare. Pushing the paid plan, hiding the free monitoring, is a disturbing corporate policy.
I've been shopping around for a different VoIP provider. I haven't switched yet, but I keep looking every time I deal with the frustration that I've only experienced this year with this new equipment. If anything, I'll probably drop VoIP altogether.