Lifetime Premier ? Mod. Help
Well it looks like it is on the way. They have charged my cc for the lifetime.
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER
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- Joined:Fri Nov 20, 2009 8:32 pm
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Re: Lifetime Premier ? Mod. Help
Does anyone know what happens after the 3 year warranty. Do you still have Premier? If you replace your hardware after 3 years, do you still have Premier? I want to know what you get after 3 years. What would make the Lifetime Premier end? If I have Lifetime and upgrade from the old system (lets say the Hub) to the new system (lets say the Telo) will I still have a Lifetime Premier account?murphy wrote:Not correct. It costs about $350 and includes a 3 year warranty (from date of purchase of the equipment) for the hardware.scoutconnor wrote:Lifetime Premier is just Premier at the $99/year correct?Bobby B wrote:I'll ask our support team to take a look at what's the hold-up. Right now it's a very cumbersome process to upgrade to Lifetime Premier if you're already in an active Premier subscription.
Dennis P told me in an email on 12/2 that he expected their systems to be able to handle it by the end of next week. That would be the end of this week.
Its a lot of money to committ to a fairly new company that is having trouble with its handset. Even with the handset problems, I would be interested in the Lifetime if I knew I would have Premier for many years after the 3 year waranty.
Re: Lifetime Premier ? Mod. Help
If you do some search in the Forums you may find some answers somewhere...dsinternet wrote: Lifetime Premier is just Premier at the $99/year correct?
Not correct. It costs about $350 and includes a 3 year warranty (from date of purchase of the equipment) for the hardware.
Dennis P told me in an email on 12/2 that he expected their systems to be able to handle it by the end of next week. That would be the end of this week.
Does anyone know what happens after the 3 year warranty. Do you still have Premier? If you replace your hardware after 3 years, do you still have Premier? I want to know what you get after 3 years. What would make the Lifetime Premier end? If I have Lifetime and upgrade from the old system (lets say the Hub) to the new system (lets say the Telo) will I still have a Lifetime Premier account?
Its a lot of money to committ to a fairly new company that is having trouble with its handset. Even with the handset problems, I would be interested in the Lifetime if I knew I would have Premier for many years after the 3 year warranty.
From what I remember this issue was raised before and one of the OOMA Moderators, I believe it was Dennis P; clarified it.
In a nut shell :
The Lifetime Premier is tied to the hardware which is warranted for 3 years from date of purchase.
If the original equipment (or approved replacement) fails after 3 years, and the original equipment is no longer available and you are still around, Ooma will tell you what to replace it with to keep your Premier.
If you want to upgrade on your own you must get the OK of OOMA; otherwise Premier is no longer valid.
PS I think that should be spelled out by OOMA by sending a Notice of Rules/Agreement upon signing up for the Life P.
So far the only proof one has is his/her credit card payment.
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Re: Lifetime Premier ? Mod. Help
Well, this morning 12/9/09 my account reads, "Premier, Lifetime Subscription". Thanks Bobby B. !
Re: Lifetime Premier ? Mod. Help
Still waiting on mine
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER
Re: Lifetime Premier ? Mod. Help
I wish this was done. I miss the blacklist and other features I had a few days ago
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER
Re: Lifetime Premier ? Mod. Help
im asking the administrator....i dont have a telo and my number is not available to port...what incentive can be offered to us that are in this position...otherwise we are left along the wayside.....have a great day
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Re: Lifetime Premier ? Mod. Help
Okay, I'm a bit confused. I just got off the phone with Ooma and I asked to convert my annual premiere subscription to lifetime premiere. After being gone for quite a while, "Trent" said that he added lifetime premiere to my account but that it wouldn't occur until after my current annual subscription ends in May, 2010 and I won't be billed until then. I'm concerned that the information he told me doesn't seem to match what other people have reported, and I don't want to miss my opportunity to upgrade (I'm perfectly happy to pay my $349 now). Is there any way I can be sure that this gets handled properly?
Re: Lifetime Premier ? Mod. Help
Did you call the new phone number that is listed under change for your current subscription?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
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- Posts:16
- Joined:Mon Mar 09, 2009 1:04 pm
Re: Lifetime Premier ? Mod. Help
Actually I goofed and called the tech support number. BUT...when I look at my account it now says "Premier, Lifetime Subscription" so I'm less worried. I think the only question now is whether I'll get billed now or in May.murphy wrote:Did you call the new phone number that is listed under change for your current subscription?