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Call drops to "OOMA Tone" as soon as other line picks up
Posted: Mon Apr 19, 2010 7:18 am
by Candysse
Can anyone explain this -- and how to stop it? Just started the other day when I came back from a trip and turned off call-forwarding, which I had directed to my cell while I was away. Call forwarding is back to normal, but when I dial out, it rings once, then switches to the "Oooma tone" before disconnecting.
Help!
Thanks
Re: Call drops to "OOMA Tone" as soon as other line picks up
Posted: Tue Apr 20, 2010 12:41 pm
by 5629434862
I am having the same problem. Support sez that they are investigating--for five days now!! No one will give me an answer as to what is happening. Good luck---ooma has really left me with a big problem as this is my only way to call out---just ported my number to them. Thanks ooma
Re: Call drops to "OOMA Tone" as soon as other line picks up
Posted: Tue Apr 20, 2010 5:23 pm
by DTMF
It's probably a symptom of Ooma's termination partner for the call not accepting the codecs that Ooma's network is telling them it has available. If I'm right, it's usually an issue they'll have to work out on their network or with the partner or by using a different partner for those calls. The one exception would be if you have LOW bandwidth conditions on your Internet connection and you can improve that to broaden the selection of codecs that can be used for the call.
Re: Call drops to "OOMA Tone" as soon as other line picks up
Posted: Thu Apr 22, 2010 6:05 am
by bw1
5629434862 wrote:I am having the same problem. Support sez that they are investigating--for five days now!! No one will give me an answer as to what is happening. Good luck---ooma has really left me with a big problem as this is my only way to call out---just ported my number to them. Thanks ooma
You should have a backup for any VoIP service, since it relies on both power and your internet connection.
If you don't have a cell phone, you can get a prepaid cell phone from stores like Walmart or Target for about $20 or less. Even if you don't pay any extra for service, you would still be able to use it to dial 911. You may want to check which prepaid cell service would have the best coverage from your home.
Re: Call drops to "OOMA Tone" as soon as other line picks up
Posted: Thu Apr 22, 2010 8:20 am
by arkumar15
For the last two days i have a similar problem. Ooma is disconnecting by itself very often. I can't make and receive calls too. The power is on and also the internet is working fine. It has never happened like this. I don't know what is going on. I have the original hub.
Re: Call drops to "OOMA Tone" as soon as other line picks up
Posted: Thu Aug 05, 2010 9:31 am
by www7458
Hi - anyone still having this problem? I just hooked up ooma hub with core service yesterday, and I've noticed about 50% of my calls are dropping as soon as the other party picks up. This is occurring on inbound and outbound calls. I have pretty solid internet connection, and a long time phonepower.com without having this kind of drops. Any help would be greatly appreciated.