Unable to update old billing info

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Whiznot
Posts: 14
Joined: Thu Sep 29, 2011 8:10 am

Unable to update old billing info

Post by Whiznot » Sat Feb 15, 2020 12:07 pm

Please help. When I setup my Ooma Telo phone service the account was in the name of Charlotte xxxxxxxxx. Charlotte is no longer alive. I am Michael (same last name). When I opened My Ooma in my browser I discovered that my credit card had to be updated. I tried to input the correct information but their was no way to change the VISA account holder name. There is no longer a card in Charlotte's name.

murphy
Posts: 7317
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Unable to update old billing info

Post by murphy » Sat Feb 15, 2020 1:00 pm

You will probably have to call support to make the changes.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Whiznot
Posts: 14
Joined: Thu Sep 29, 2011 8:10 am

Re: Unable to update old billing info

Post by Whiznot » Sun Feb 16, 2020 8:03 am

Thanks for the reply. I updated the billing info.

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