My Dashboard = "No Service,offline", but the phone is working

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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dlabrie
Posts:1
Joined:Sun Jul 02, 2023 9:03 am
My Dashboard = "No Service,offline", but the phone is working

Post by dlabrie » Sun Jul 02, 2023 9:27 am

I just got set up yesterday. The phone seems to be working fine. When I go to 'My Dashboard" the 'Device Status' says Offline. I have unplugged everything, I have refreshed the My Dashboard page, I have tried using a different computer. I called Ooma Tech. on my Ooma telephone line. They suggested that I do all that I have already done. Then they said, log out, wait 15 minutes to log in. Of course that didn't work, they just wanted to get me off the phone. Any Ideas on what the issue is?
Thanks

xBroker
Posts:11
Joined:Tue Dec 14, 2021 3:22 pm

Re: My Dashboard = "No Service,offline", but the phone is working

Post by xBroker » Mon Sep 18, 2023 9:51 am

I'm having this issue now. Got a message saying it's down for service, but seems like a long time for it to be down.

fstjohn
Posts:5
Joined:Thu Jul 24, 2014 7:02 am

Re: My Dashboard = "No Service,offline", but the phone is working

Post by fstjohn » Tue Sep 19, 2023 11:37 am

Still down Sep 19th at 3:30 Eastern time

Robek
Posts:291
Joined:Thu Sep 26, 2019 6:56 pm

Re: My Dashboard = "No Service,offline", but the phone is working

Post by Robek » Tue Sep 19, 2023 12:58 pm

The My Ooma web portal is currently unavailable. Check the Ooma support page periodically for status updates.

SonOfOoma
Posts:1
Joined:Mon Dec 11, 2023 12:55 pm

Re: My Dashboard = "No Service,offline", but the phone is working

Post by SonOfOoma » Mon Dec 11, 2023 1:39 pm

I have this issue, too. I just upgraded my old-but-still-working hardwired Telo to an Ooma Telo Air 2. The new device works flawlessly, but the "Device Status" on the My Ooma Dashboard indicates it is "Offline," showing an icon of the previous Telo and not the new Telo Air 2. What's more, Account>Services shows the old MAC address and an old expiry date. Could this be the issue?

WJBertrand
Posts:125
Joined:Mon Aug 15, 2011 8:53 pm
Location:Ventura, CA

Re: My Dashboard = "No Service,offline", but the phone is working

Post by WJBertrand » Fri Jul 05, 2024 10:05 am

Has this device "off line" issue been resolved for anyone? If so, did it self resolve or did you find a way to fix it? Ooma support wasn't much help, claiming there was an update underway at their end, for a whole week? That seems too long for that excuse.
WJBertrand
Ventura, CA

Robek
Posts:291
Joined:Thu Sep 26, 2019 6:56 pm

Re: My Dashboard = "No Service,offline", but the phone is working

Post by Robek » Thu Jul 11, 2024 6:22 pm

Either other users don't have this issue, or it doesn't bother them enough to act on it. Check the "My Ooma" Account -> Services, like @SonOfOoma suggested. Does the System Information describe the old Telo or the new Telo? If so, then ask Ooma to update that, and see if that helps.

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