Serious Issue with Ooma technology!

[gvccooma]

I have two numbers registered on Ooma: my office's number is connected using Telo, and my residence's number is connected using Linx.

For the last couple of days, we have been getting no calls on our residential Ooma line. I noticed the Linx had a blinking orange, so I unplugged it and reset it. My issue is if we are not at home, away on business or vacation, and the Ooma service gets a blip, internet, power, etc. There is no way to remotely reset your service from your mobile app, web app.

You are essentially without service. This is something Ooma needs to fix.

[Robek]

Is this the same issue already raised in this other topic? If it is something that Ooma needs to fix, then opening up an incident directly with them may be more effective than posting about it in a user forum.

If nobody is there to reboot the device, then nobody is there to answer the telephone either. Wouldn't incoming calls go to voicemail either way, whether the Linx was connected to the Telo, or not? Regardless, the Linx Quick Start Guide contains additional troubleshooting tips.