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Re: Caller Id not showing phone number
Posted: Mon Mar 28, 2011 9:21 pm
by lbmofo
nn5i wrote:In order to provide customers with the best possible experience while Ooma grows its customer base, we update our systems from time to time. We have not yet developed a workaround for this problem, nor can we predict when it will be corrected. Our Network Operations Department is aware of your issue, and we hope to resolve it this weekend. Thank you for your patience.
Nice. I see one omission though; I think the writer also wanted to convey "issue does not affect all customers."
Re: Caller Id not showing phone number
Posted: Tue Mar 29, 2011 5:20 am
by nn5i
lbmofo wrote:Nice. I see one omission though; I think the writer also wanted to convey "issue does not affect all customers."
Yup, that's one possibility. It's hard to tell what he was trying to say. I considered eliminating my whole first sentence and writing something similar to what you suggest.
Rewriting has its political side. When rewriting for a new client, one makes fewer changes than for a client to whom one has proven oneself over time.
Re: Caller Id not showing phone number
Posted: Tue Mar 29, 2011 4:17 pm
by AlpacaLips
Sorry to interrupt this meeting of the Writer's Mutual Admiration Society... (That's a JOKE! Lighten up! Sheesh!)
As of today, my caller ID is back to normal.
Re: Caller Id not showing phone number
Posted: Tue Mar 29, 2011 9:07 pm
by lbmofo
AlpacaLips wrote:Sorry to interrupt this meeting of the Writer's Mutual Admiration Society... (That's a JOKE! Lighten up! Sheesh!)
As of today, my caller ID is back to normal.
Thanks for reporting AlpacaLips. Your userid is a variant of Apocalypse?!
APackofLips?
Sorry, couldn't resist since we were fresh off the writing topic.
Re: Caller Id not showing phone number
Posted: Wed Mar 30, 2011 7:12 am
by lhight
Still no fix on my caller id... but hoping for one soon. It's been about two weeks now...
Re: Caller Id not showing phone number
Posted: Wed Mar 30, 2011 9:59 am
by ntoy
lhight wrote:Still no fix on my caller id... but hoping for one soon. It's been about two weeks now...
Hello,
Currently bug 10543. No updates yet.
Re: Caller Id not showing phone number
Posted: Wed Mar 30, 2011 4:44 pm
by Bobby B
The latest on bug 10543 - it has been fixed and we're targeting to deploy the Telo release with this fix next week after QA testing has completed. Telos affected by this bug will get the update first.
Re: Caller Id not showing phone number
Posted: Wed Mar 30, 2011 5:56 pm
by tomcat
Bobby B wrote:The latest on bug 10543 - it has been fixed and we're targeting to deploy the Telo release with this fix next week after QA testing has completed. Telos affected by this bug will get the update first.
If all telos have the same firmware (I am assuming they do), why would some be effected while others are not?
Re: Caller Id not showing phone number
Posted: Thu Mar 31, 2011 9:02 am
by Bobby B
It depends on the Ooma phone number you have. The root of the problem is the inbound caller-ID phone number for certain Ooma phone numbers have a special character in it that the Telo doesn't know how to handle today. The fix will correct this special character handling.
tomcat wrote:If all telos have the same firmware (I am assuming they do), why would some be effected while others are not?
Re: Caller Id not showing phone number
Posted: Thu Mar 31, 2011 10:42 am
by tomcat
Bobby B wrote:It depends on the Ooma phone number you have. The root of the problem is the inbound caller-ID phone number for certain Ooma phone numbers have a special character in it that the Telo doesn't know how to handle today. The fix will correct this special character handling.
tomcat wrote:If all telos have the same firmware (I am assuming they do), why would some be effected while others are not?
Thank you!