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No Call Out
Posted: Thu Mar 24, 2011 2:21 pm
by bubba
Had O. install for nearly two months with no problemos. As of today, I receive O. dial tone when phone is lifted. I'm allowed to dial out a phone number. At completion of phone number, I receive the O. dial tone again (no dial out fx). Can't call out. No major changes to setup. Nothing other than O. blue on telo set. When call comes in, O. phone rings, but no voice on other end. Reset doesn't seem to correct the problem. Please advise. Thanks.
Re: No Call Out
Posted: Thu Mar 24, 2011 2:30 pm
by lbmofo
What's O?
Re: No Call Out
Posted: Thu Mar 24, 2011 2:45 pm
by kdmc69
lbmofo wrote:What's O?
I believe he's abbreviating Ooma.
Re: No Call Out
Posted: Thu Mar 24, 2011 2:48 pm
by thunderbird
kdmc69:
Test by connecting a different corded phone only, directly to the Ooma device's Phone port.
Make sure the Ooma Envelope isn't yellow. Press to change back to blue.
Re: No Call Out
Posted: Thu Mar 24, 2011 3:52 pm
by bubba
Plugged in separate corded phone line. No correction with problem. All colors on Teleo are blue, no yellow. I have a separate Ooma extension phone and no correction with problem using this phone. Can call in on neighbor's phone. Ooma phone rings on all phones. But when pick up, no audio, only Oooma dial tone. No option to leave a message. I shut off all to phone line (modem, router and telo) and then start up one at a time. No correction. Very bizarre. I think best to deal with this tomorrow. Burnt out for the day. Thanks for all suggestions.
Re: No Call Out
Posted: Thu Mar 24, 2011 4:05 pm
by thunderbird
bubba:
Push the envelope button to change it to yellow, than push it to change it back to blue, than try the phone.
You could connect the Ooma dirctly behind the Modem and test. Maybe the router is blocking?
Or you could
Contact Ooma Cutomer Support. Sometimes they can see something from their end.
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: No Call Out
Posted: Fri Mar 25, 2011 11:44 am
by ntoy
bubba wrote:Plugged in separate corded phone line. No correction with problem. All colors on Teleo are blue, no yellow. I have a separate Ooma extension phone and no correction with problem using this phone. Can call in on neighbor's phone. Ooma phone rings on all phones. But when pick up, no audio, only Oooma dial tone. No option to leave a message. I shut off all to phone line (modem, router and telo) and then start up one at a time. No correction. Very bizarre. I think best to deal with this tomorrow. Burnt out for the day. Thanks for all suggestions.
Hello bubba,
I see that your Ooma account is configured as Landline. Do you have an answering service with your Landline provider? Are there messages waiting to be played & you hear a stutter dialtone? If so, try playing the messages & clearing them.