+1 on numbers in Call Log
For the last few weeks, (started March 20th) every Incoming Call phone number in the Call Log of the My OOMA Portal has a +1 in front of it (example it displays as +13215557777). The older numbers are normal (example it displays as (321) 555-7777). Why is this happening?
Re: +1 on numbers in Call Log
I am experiencing this problem as well. Though calls received from other Ooma customers appear in the Call Logs OK without the '+1' text.
Calls received from non-Ooma customers include the undesirable '+1' text preceding the phone number and do have the correct name pulled from Ooma contacts however the icon or image is missing from the logs indicating phone number type (home, mobile, work, etc.).
Calls received from non-Ooma customers include the undesirable '+1' text preceding the phone number and do have the correct name pulled from Ooma contacts however the icon or image is missing from the logs indicating phone number type (home, mobile, work, etc.).
Customer Since: 2/24/10 (Ported from Verizon 3/12/10)
Service: Premier
Internet: Comcast 55 Mbps/10 Mbps
Setup: Motorola SB6121 -> Netgear WNDR4000 -> Ooma Telo
Phone: Panasonic Dect 6.0 - 3 Cordless handsets (KX-TG6412M)
Status: Very Happy
Re: +1 on numbers in Call Log
Hello,
Unfortunately, this is bug 10543 & affects a subset of customers. Fix hasn't been rolled out yet.
Unfortunately, this is bug 10543 & affects a subset of customers. Fix hasn't been rolled out yet.
Re: +1 on numbers in Call Log
Great news, I'm thankful that you guys know about it and have fixed it.
Customer Since: 2/24/10 (Ported from Verizon 3/12/10)
Service: Premier
Internet: Comcast 55 Mbps/10 Mbps
Setup: Motorola SB6121 -> Netgear WNDR4000 -> Ooma Telo
Phone: Panasonic Dect 6.0 - 3 Cordless handsets (KX-TG6412M)
Status: Very Happy
Re: +1 on numbers in Call Log
Thanks ntoy, it's good to know that it's not just me and that it is being worked on. Will we be notified when the fix is rolled out?ntoy wrote:Hello,
Unfortunately, this is bug 10543 & affects a subset of customers. Fix hasn't been rolled out yet.
Re: +1 on numbers in Call Log
Firmware revision 45073 is in place and all is well - thanks Ooma.
Customer Since: 2/24/10 (Ported from Verizon 3/12/10)
Service: Premier
Internet: Comcast 55 Mbps/10 Mbps
Setup: Motorola SB6121 -> Netgear WNDR4000 -> Ooma Telo
Phone: Panasonic Dect 6.0 - 3 Cordless handsets (KX-TG6412M)
Status: Very Happy
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: +1 on numbers in Call Log
Tom B wrote:We will be resuming the 45073 rollout next week.