Ooma Forums

Are you logging into my.ooma using your ported number?

Yes. I'm logging in using the ported number. In fact, I can't log in using the old number anymore.

The answer to your question isn't clear to me, but if you go up the message list, there was a reply at one point from Bobby B, an Ooma moderator. He said to try it because it should have been fixed at that point Perhaps you should try to send a message to him. You can also send a trouble report to Ooma from their website (i.e., not from this message board.) Good luck!

Well, it seems like my issues have been fixed. I just checked again a moment ago. After logging out and back in again, all the features worked (call logs, phone number, privacy page). Thanks to whomever fixed the issue.

Same here, port just completed yesterday and I login with the ported number and still shows the old number it was initially setup with. Call logs do not show anything since number has been ported.

I know they've mentioned it should fix itself but I think it would be helpful to let people knew if this is standard and wait or if its something individually we have to notify Ooma about to fix.

The following procedure helps with problems with the Ooma device itself, but I don't think anyone has tried this procedure for this problem. It may not work, but it's worth a try.

Power off the Ooma device for fifteen minutes. This allows time for the Ooma servers to reload/reset your Ooma profile. Then repower the Ooma device and test.