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Blacklist

Posted: Sat Oct 08, 2011 1:54 pm
by sherrondee
Hello! Strange thing...I have blacklisted a number but it continues to leave a 2 second message every time they call. From the first they were one to hang up w/out leaving a message. Before I blacklisted them it would show up in the call log, now they don't show up in the call log but they still leave a 2 second message on the voicemail.
So how do I keep them from hanging up, leaving a 2 second message on my voicemail?

Thank you in advance,
BD

Re: Blacklist

Posted: Sat Oct 08, 2011 2:20 pm
by 2spirit
In your Preferences, you can set Blacklisted calls to something other than "Send to Voicemail". I have my Blacklisted numbers set to "Continuous Ring". They hear the ring, I hear nothing . . . and it doesn't allow them to leave a voicemail.

Re: Blacklist

Posted: Sat Oct 08, 2011 3:53 pm
by sherrondee
Oh, yeah, thanks. I had the community blacklist to get the call blocked message and the personal blacklist sent to voicemail. Now they both get the call blocked messasge.:>)

Re: Blacklist

Posted: Tue Oct 18, 2011 2:57 pm
by jcs
I have a problem with my blacklist settings resetting to "send to voicemail".

I suggest checking your settings periodically to make sure they stay set to your choices. I am awaiting a resolution to this issue now (2nd attempt).

This is probably related to the fact that "MY Ooma Dashboard" is still in "beta" but I sure hope they get it pinned down soon.

Re: Blacklist

Posted: Thu Oct 20, 2011 10:30 am
by mikegoldnj
jcs wrote:I have a problem with my blacklist settings resetting to "send to voicemail".

I suggest checking your settings periodically to make sure they stay set to your choices. I am awaiting a resolution to this issue now (2nd attempt).

This is probably related to the fact that "MY Ooma Dashboard" is still in "beta" but I sure hope they get it pinned down soon.
I've noticed that everytime I log back in to my settings, the community blacklist is set back to 'unchecked' even after I have saved it as 'checked' the previous time.

Re: Blacklist

Posted: Thu Oct 20, 2011 10:41 am
by thunderbird
Report your My Ooma problems to Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Re: Blacklist

Posted: Wed Oct 26, 2011 11:52 am
by tkramer
I just posted the same question. I have now sent an email to support as well. It's very odd that it happens on my two units.

Re: Blacklist

Posted: Wed Oct 26, 2011 3:14 pm
by sailcat25
now they don't show up in the call log but they still leave a 2 second message on the voicemail.
Check your privacy preferences. If you have anonymous call block enabled; anonymous calls sent to voicemail and the calling party blocks their ID they will be able to leave a message and their number won't show in your call log but their number will show in voicemail.


Dan

Re: Blacklist

Posted: Wed Nov 02, 2011 5:56 am
by tkramer
I contacted Ooma support on my two Telos having community blacklisting that keeps turning off. Their response said that I needed to clear my cache on my web browser. Are they kidding me?

Well here we are just a couple days later and they were both unchecked again today. Does anyone else have this issue still happening?

Re: Blacklist

Posted: Wed Nov 02, 2011 7:06 am
by thunderbird
Probably when Ooma Telo Firmware version 50832 or later is pushed out, this problem will be resolved?

I see where powering off the Ooma device for 20 minutes and and then repowering has helped a few people. Then reset your settings. Powering off for twenty minutes allows the Ooma servers to rebuild your Ooma profile.