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Call Log has stopped working
Posted: Fri Oct 14, 2011 10:23 am
by wpc53
I noticed that as of mid day on 10/13 calls are no longer showing in the Call Log. Anyone else seeing this? It is annoying because there were calls I want to blacklist.
Re: Call Log has stopped working
Posted: Fri Oct 14, 2011 11:08 am
by lbmofo
Working okay for my account.
Re: Call Log has stopped working
Posted: Fri Oct 14, 2011 1:16 pm
by 2spirit
wpc53 wrote:I noticed that as of mid day on 10/13 calls are no longer showing in the Call Log. Anyone else seeing this? It is annoying because there were calls I want to blacklist.
My Call Log is also working normally. Check that you have "All Mail" selected under "Call Log".
Re: Call Log has stopped working
Posted: Fri Oct 14, 2011 5:02 pm
by wpc53
2spirit - I assume you intended to say 'All Calls". It doesn't matter which option I select, nothing is getting logged and I have had calls in all categories - missed, incoming, outgoing.
Re: Call Log has stopped working
Posted: Mon Oct 17, 2011 8:44 am
by jonj
Same problem here - no calls being listed after 10/13.
Re: Call Log has stopped working
Posted: Mon Oct 17, 2011 8:50 am
by thunderbird
Mine is working fine.
For this problem contact Ooma Customer Service. Let us know what they have to say about this problem.
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: Call Log has stopped working
Posted: Tue Oct 18, 2011 1:45 pm
by pjh
Looks like mine stopped working on 14 October. Will email ooma support.
Re: Call Log has stopped working
Posted: Tue Oct 18, 2011 3:44 pm
by wpc53
RESOLVED - Before calling tech support I decided to try power cycling the Telo and it is working now. I assumed the call log information came from Ooma servers and therefore cycling the box would have no effect. Perhaps just a coincidence that the problem cleared with the power cycling?
Re: Call Log has stopped working
Posted: Wed Oct 19, 2011 6:28 am
by sb06794
NOT RESOLVED (for me): "My Ooma" - "Call Logs" - "All Calls" shows the last call logged as October 17th at 9:08 PM. There have been many calls (in and out) since then. I tried rebooting the Telo box, but that didn't help. I'll send support an e-mail.
Stu
Re: Call Log has stopped working
Posted: Wed Oct 19, 2011 7:38 pm
by wpc53
Well I spoke too soon. My call log began behaving erratically again today. However, this time it is logging some calls but not all, whereas the first time it was logging nothing. Yes, time to contact tech support.