Ooma Forums

sburke39 wrote:I went thru this as well. When I first got my OOMA I wanted to try it out before porting and cancelling my landline. So I forwarded my landline calls to my OOMA number, and along the way I set up my cell # for multi-ring on the OOMA number.

But I found the calls comming to the OOMA from my landline were not finding their way to my cell phone. Only the calls made directly to the OOMA also rang on the cell. So if you really need the landline calls to come to your cell, I think you'll have to forward then directly to the cell.

Now that my old landline # has been ported, the multi-ring works as expected.

Hope this helps.

dmlanger wrote:im pretty sure they don't forward calls that were previously forwarded (to avoid loops i guess)

Bobby B wrote:In most cases, if you want to Multi-Ring a forwarded call from a 3rd party number (as you're doing), ooma will not forward the call over to your configured Multi-Ring number.

The main reason we have the above restriction in place is to protect against call forwarding loops. There's a bit of development work and testing that needs to be added to ooma's Multi-Ring feature to protect against these types of call loops.

That being said, we should support Multi-Ring when a forwarded call from a 3rd party is received in the future. We've seen a few requests for this functionality when people are in the process of porting their number and they want to call forward from their landline or VoIP service to their ooma temporary number AND they want to use the Multi-Ring feature.