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Call Log Calls Mssing
Posted: Fri Feb 10, 2012 8:53 pm
by Cybernaut
I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?
Re: Call Log Calls Mssing
Posted: Fri Feb 10, 2012 8:55 pm
by thunderbird
Cybernaut wrote:I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?
Try removing power from your Ooma device for 20 minutes. Then repower your Ooma device. Access My Ooma and check your logs.
Re: Call Log Calls Mssing
Posted: Tue Feb 14, 2012 3:35 pm
by endorice
Cybernaut - did this suggestion work for you? I just noticed that MyOoma isn't showing any call log detail more recent than 2/10, so the problem isn't limited to just you.
Re: Call Log Calls Mssing
Posted: Tue Feb 14, 2012 4:06 pm
by Cyberchat
Cybernaut wrote:I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?
My call logs are correctly showing calls for 10, 11, 12, 13 & 14th.
Re: Call Log Calls Mssing
Posted: Wed Feb 15, 2012 4:34 pm
by georose
No calls logged since Sunday 2/12/12.
Re: Call Log Calls Mssing
Posted: Wed Feb 15, 2012 5:13 pm
by thunderbird
Try the one hour power off, which includes one more Ooma profile parameter. Then repower the Ooma Device.
If that still doesn't work, contact Ooma Customer Support:
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: Call Log Calls Mssing
Posted: Wed Feb 22, 2012 2:27 pm
by WayneDsr
I am now suffering from the lack of call logs. I've disconnected for 20 minutes plus and the call logs start again. After a few days they stop logging again. Anyone else suffering from this?
I am using an ooma hub.
Wayne
Re: Call Log Calls Mssing
Posted: Wed Feb 22, 2012 2:29 pm
by lbmofo
My Hub's call log stopped logging since noon Monday; sometime this morning, all entries showed up until current.
Re: Call Log Calls Mssing
Posted: Wed Feb 22, 2012 2:37 pm
by WayneDsr
Mine stopped yesterday, Feb 21. My last logged call was 5:03 pm. I haven't had a chance to pull the plug on the hub, so I'll wait awhile and see what happens.
Wayne
Re: Call Log Calls Mssing
Posted: Wed Feb 22, 2012 3:02 pm
by EX Bell
No problem with mine. I was getting them up until I unplugged mine yesterday while I modified the physical networking in my house. It was unplugged for more than one hour. My logs are still be captured as expected today.