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My Ooma down?

Posted: Thu Jul 19, 2012 9:39 am
by jamgold
I can not get to My Ooma and my Telo is blinking red for an hour now? Is there something wrong with the service?

Re: My Ooma down?

Posted: Thu Jul 19, 2012 9:44 am
by lbmofo
Working okay here. Are you using the same internet service as the Telo to post here?

Re: My Ooma down?

Posted: Thu Jul 19, 2012 9:44 am
by jamgold
lbmofo wrote:Working okay here. Are you using the same internet service as the Telo to post here?
yes. thanks for replying. I am connecting ok to other services.

looking up my.ooma.com in DNS returns

my.ooma.com. 1489 IN A 208.83.244.188

trying to connect on port 443 (SSL) gives no response

Re: My Ooma down?

Posted: Thu Jul 19, 2012 9:53 am
by lbmofo
That's the right IP as I get that from lookup too.

Have you tried http://my.ooma.com/

Re: My Ooma down?

Posted: Thu Jul 19, 2012 9:55 am
by Leeway
All is fine here also. Did you reboot everything from the bottom up?

Donna

Re: My Ooma down?

Posted: Thu Jul 19, 2012 9:57 am
by finalwish
It is down for me as well in California.

Re: My Ooma down?

Posted: Thu Jul 19, 2012 9:57 am
by jamgold
finalwish wrote:It is down for me as well in California.
thanks for confirming. I am in CA as well

Re: My Ooma down?

Posted: Thu Jul 19, 2012 9:57 am
by lbmofo
Try http://go.ooma.com/ as well.

Re: My Ooma down?

Posted: Thu Jul 19, 2012 10:01 am
by finalwish
lbmofo wrote:Try http://go.ooma.com/ as well.
no luck with this

Re: My Ooma down?

Posted: Thu Jul 19, 2012 10:07 am
by vkolli
I just talked to customer service. They confirmed the servers are down. Estimate for restore is "within a day. Reboot your ooma device every 5 hrs". That is ridiculous.